Merveille Hakone Gora

The property was very easy to get to from the train station. They also offer a shuttle so you don’t have to schlep your bags up the hill. The public onsen was a great experience. It was so clean and my daughter and I had a very relaxing time.

The hotel is located about 20 min walk from the open air museum in Hakone. There's also a convenience store just outside the hotel. The breakfast is nice, mainly Japanese breakfast but some Western options as well. Staff were super helpful with everything we needed.

Parking was a bit cramped.

Location, layout, rooms, Onsen. Scores well on all of the above mentioned.

The staff doesn’t have a clue about hospitality. Especially the restaurant staff, if you ask them for a chargeable breakfast to be added, it’s like they are doing you a favour. The person there embarrassed me by asking me time and again (4 times) if i had paid in cash, which i had BUT she kept running back and forth just to clarify again and again and again and again (4 times). Training your team is crucial. With such a wonderful hotel, it’s a big oversight that needs attention. Good luck

Room with a view was lovely, room was spacious

We arrived 15 minutes late to dinner service and they were unwilling to accomodate us even though the restaurant was still full of people eating. We told them that we had just arrived but the male staff member was unsympathethic and unwilling to accomodate or give us an alternative suggestion. We therefore had no dinner.