Sunset Plaza Beach Resort Puerto Vallarta All Inclusive

Location

Some area was under construction

Staff, pool area, bar, beach access, ocean view from all rooms, Beautiful landscape around property

Overall, We were not impressed by the food. It was just OK. Our best meals were done outside the property.

Different areas to relax such as jacuzzis & pools . Also , direct beach access ! Food was delicious (wait times in restaurants are sometimes long but it did not bother us) . Our deluxe bedroom was very clean (which is something important to us) and they provided everything we needed . It it's truly all inclusive food and beverages (except for room service you got to pay 15% for the delivery , but in common areas you don't have to pay any extras). The resort feels luxurious without having to pay too much like in other resorts.

I believe they need more staff at the restaurants but waiting was not a big deal for us. Beach/pool seats do have some normal wear & tear but nothing bad .

The property is in a great location, which gave our room had an extraordinary view. The room was very clean and newly renovated, including a very clean bathroom. The pools were clean, and a majority of the property was well-kept. The staff genuinely made the short stay exceptional—our butler, Luis, was super hilarious, kind, and helpful (you’re the best, Luis!). I have to also mention the staff at the late night snack café (they were so sweet and funny), and one woman at check-in (I forget her name, which I feel horrible about) who was the nicest, warmest person. If we needed anything or requested something, the staff made sure our requests/needs were met very efficiently and quickly, which I really appreciated. They all genuinely wanted to help and do whatever possible to make us comfortable, which is rare anywhere. Lastly, the breakfast was pretty yummy, but the churros were incredible and by far my favourite food option there!

While our room was very fresh and beautiful, our AC was not working for majority of the stay. We had someone come check it, but he just pressed the same buttons we did. We wanted to give him a chance, but it obviously didn’t work. We had woken up at 3:30am to get someone else to fix it because the moisture and heat in the room was unbearable (the new technician came to our room almost immediately, fixed the issue and was very mindful of our sleeping child). We paid for all-inclusive, but were surprised by how limited we were—there were not many drinks in our mini bar (and by the time we noticed, drinks were not available to order to the room), the room service options (other than breakfast) were extremely few, and the food in general was not great—not awful, but not great. We had dinner during the Super Bowl, and the line for food was insanely long, and the service didn’t match what we got everywhere else from staff. During breakfast, there was construction happening on the hotel building, with very loud banging sounds that disrupted our meal quite a bit. The kids club, while great when open, was closed when we arrived, and open for a short time before we had to leave. All in all, the all-inclusive option was not worth it for our short stay (perhaps it is better for longer stays), the facilities were pretty limited regarding things to do with kids, but the beyond exceptional staff, the view, and the quality of our room made up for most of these downsides, and am very thankful for all the attentiveness, kindness, and excellent service.