ARQ Paleis Hotel

Very nice, cozy and clean and good location. I'd definitely stay there again.

Too bad there's no reception, it's nicer to interact with a person than do everything online and with an AI assistant. 1 day before my arrival I still didn't have my online check in email and had to call the morning of the arrival day and then they helped last minute but yeah a bit inconvenient that I have to stress about that and spend my time making calls.

Fantastic new hotel. Super good staff very kind people.

Very clean, excellent location, great staff

Nothing

Central location. Attractive building. Room very comfortable. Large lounge which was very relaxing and with (free) tea/coffee and snacks. Other than points below, this would have been an exceptional place.

Lighting in room insufficient (for reading). Breakfast alright, but the least choice of the many places I stayed in on this trip; it is a set breakfast, they claim this avoids waste, but it is the opposite if you cannot choose what to have. The big problem was the unwanted technology; everything is done through AI and an app which you have to download to your phone, including getting access on arrival, which could be a challenge for some less IT literate visitors; some aspects of the app did not work; I was overcharged and, while this was quickly rectified with an apology, it would have been easier if there was a reception rather than do through AI; it is all very impersonal; excessive number of messages before arrival and during stay. I would not stay here again despite the comfort and many appealing aspects.