Borough Arms Hotel





7.5Good
(2,066 Ratings)
"The property was clean and the staff were friendly."
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Great price for your budgetOne of the lowest cost properties in the area
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You can be assured of a warm welcome, impeccable service and the highest degree of comfort at this inn, conveniently situated on the outskirts of Newcastle-under-Lyme.
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Non-smoking
Heating
Bar
WiFi/Internet
Shared living spaces
Accessible Parking
Family friendly
Smoking allowed
Safe
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.5Good
(2,066 Ratings)
"The property was clean and the staff were friendly."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
It was a brief I and out but everything was fine, although my room hadn't been cleaned after my first night.
Not a complaint simply letting you know.
Alan
As l said the room should have been cleaned
3.0 / 10.0
No comments
I struggled to find the location since, I had to drive around twice also struggled to find the entrance to the carpark. The room was right at the top and had I struggled to carry my luggage and valuable items up the stairs. The shower was not adjustable to be used appropriately that it was shooting only towards my face and I was right at the edge of the cubic which flooded the bathroom floor. The bed was so uncomfortable since, it had bed bugs and I was not able to sleep at all. The bedside didn’t have side lights and I was not able to do my work on my laptop. There was a funny body adore left in the room which made the atmosphere smelling bad.
4.0 / 10.0
I liked the fact that is close to the Poilite Vicar pub which shows Sky Sports and TNT football
The room radiator valve was hanging off which I reported. I was there for 2 nights and it never got fixed. Although the heating was on, without the valve you couldn't regulate it. The annexe is quite draughty. The room was described as a large double bed. The quilt wasn't large enough to cover the bed.
8.0 / 10.0
Brill location for newcastle. Only short drive to hanley,trentham
Maybe a lick of paint. Can't wait to return
10.0 / 10.0
The property was clean and the staff were friendly.
6.0 / 10.0
Powerful shower
Good job I travel around a lot and I'm use to stopping in good and bad places....paid extra for a deluxe double which was 2 singles pushed together, nothing deluxe about it
10.0 / 10.0
all fine
nothing
10.0 / 10.0
Friendly staff old fashion feel clean
Nothing for price was good value
7.0 / 10.0
The beds and bathroom very clean
The hotel as a whole needs a nakeover
The food was average The salmon dish i ordered came without the greens and the crumble was obviously pre prepared fruit and the crumble under cooked so was more sponge
5.0 / 10.0
I was happy with the location of Borough Arms just a few minutes walk from the centre of Newcastle under Lyme. I enjoyed all my meals, breakfast and dinner which I and my relatives took in the hotel restaurant. Parking was fine and I always found a space for my car.
I found the showers in both rooms I occupied to be hot and of a good pressure.
The staff I found to be both cheerful and helpful
The hotel is old, looking very tired and in need of a full refurbishment. I occupied two different rooms in my four nights there. Room 18 in the main hotel was too warm and unable to turn down the radiator. Room 49 in the annex was too cold even though the radiator was on full the heating was inadequate. In both rooms the bathrooms were old, dated and in room 49 there was a sewage smell that remained throughout my stay.
The free WIFI in Borough Arms was pitiful and I was never able to log on to the free WIFI. One of the staff logged me into the staff WIFI when I complained but that was short lived and I soon got logged out.
7.0 / 10.0
Staff at desk and restaurant were great - food pretty good
Only one thing - the radiator was like a furnace :) I prefer colder rooms so will ask about turning it down when I come back
8.0 / 10.0
Great location for where we were playing a gig neraby,, near shops & takeaways, quick uber from stoke train station
The housekeeper did enter my room when i was in bed in the morning, and there was no do not disturb sign to put on the door
10.0 / 10.0
Excellent location friendly staff great food and very reasonably priced.
6.0 / 10.0
Location ,breakfast ,staff
Lack of basic toilet additions ,shower gel ,shampoo etc .
Tv didn’t work
A little dated
10.0 / 10.0
Ideally situated.
Friendly staff.
Large rooms.
3.0 / 10.0
Nothing.
Is outdated, noisy mattresses and poor quality bedding in general, stuff in the bedroom that I still don’t know what for and we was informed at reception that for some weird reason not explained they do not take guests that are locals and charged a refundable deposit because one of us were local and inspected the room while we waited to check out just 4 hours after check in as we’ve informed at the beginning would happen making it a bit embarrassing to say the least!
9.0 / 10.0
Spacious, easy parking and friendly staff
Nothing
10.0 / 10.0
All good
None
6.0 / 10.0
Just one night here arrived early evening and left early morning so did not see what was around the area as it was dark outside
Staff were nice easy check-in. Ate in the bar, ordered pizza (clearly frozen and heated up), very basic food
Room was clean, very basic facilities (heating was on full blast and not really able to turn it down)
It did the job for one night
Very dated hotel
Not enough room plugs
8.0 / 10.0
Very friendly staff. The room was basic but had everything we needed and it was clean and comfortable. The shower was nice and powerful.
Breakfast and dinner were excellent and great value
10.0 / 10.0
Overall good
Overall good
8.0 / 10.0
Breakfast was delicious although the coffee wasn't the best. Staff were really lovely
Rooms were clean. Bed clean and comfortable
The coffee in the restaurant and the cups were tiny. The bench and table was a little cramped. Table was very wobbly
2.0 / 10.0
Absolutely nothing
The room was filthy the bathroom was mouldy the chair had a large stain
9.0 / 10.0
The hotel sound location is good right by Wetherspoons in the town we always stay there
It was all good
10.0 / 10.0
Very comfortable and the staff was amazing and the cleaners were so caring
7.0 / 10.0
Located in not too far from the town centre, the hotel is in a good location. Our room was basic and had most things we needed and was comfortable. It would have been good to have sockets next to the bed but that is minor complaint. We were cold that night and the staff brought an extra blanket to our room.
8.0 / 10.0
The convenience of the location was ideal for meeting up with family.
The room was clean and comfortable
No toiletries in the bathroom even though there is photos of a small shower gel and shampoo on the website. For this reason I didn't bring my own, we had to bathe with the tiny bar of hand soap
8.0 / 10.0
All went well. The hotel is good value for money. The staff were welcoming and helpful. The breakfast was good. The room was a bit inconvenient- no bedside tables nor mains sockets-but considering the very reasonable price overall it was satisfactory. The Hotel is conveniently located for the New Vic Theatre.
See comment on room above. Also, a lift to the upper floors would have been welcome.
1.0 / 10.0
I wasn't given the same room I paid for
1.0 / 10.0
Mattress springs were hurting me i had to double my duvet and still were poking
10.0 / 10.0
Breakfast is continental and a fry up.plenty of yea and coffee fruit juices are also available .plenty if toast to accompany your full english
Fantastic hotel we always stop here on our way from Scotland to Dorset.it serves one of the best breakfasts I've ever had.staff are so accommodating and friendly.annex rooms are spot on spacious and have everything you need.
10.0 / 10.0
The room was lovely and big perfect for us, the staff were amazing
Nothing it was lovely
10.0 / 10.0
The hotel is a lovely building with great facilities and great staff
Having to leave and go home
4.0 / 10.0
Free Parking, easy access to the university campus we had to travel to each day.
Generally not up to cleanliness standards, food was lacklustre, beds were not comfortable, bathroom smelled odd.
7.0 / 10.0
The staff were all friendly and very helpful. We used the restaurant for dinner and was very pleased with the service and the quality of the food from what appeared to be a basic menu but with enough diversity for all tastes. Breakfast was offered but regrettably we needed to make an early start. Parking was readily available on site with no issues for parking.
The hotel was good value for money and whilst not close to the venue we were visiting it was close enough to reach by taxi and the hotel provided this arrangement. On our return we used Uber that were readily available albeit a little while after the event had finished. The rooms were basic but functional with all our needs being met.
10.0 / 10.0
An exceptionally good, old world hotel of the kind one misses. ALL the staff were pleasant and polite, the room was immaculate, the bed comfy, the water hot, the windows open, the food is good, the ambience spot on.
5.0 / 10.0
Near to town centre, free parking
Furniture dated and worn, bathroom dated, lack of sockets, no mattress protector
9.0 / 10.0
Now stayed here three, maybe four, times in as many months and can't praise it enough. Judging from some reactions elsewhere not everyone appreciates hotels as they used to be. This is a very traditional hotel of the kind we, and hopefully others, go out of our way for. There's no corporate identity to trip over, no harsh lighting, no mean announcements about paying for wifi, no one-size fits all mentality and the staff are welcoming without being obsequious. Well done - long may you last
Very little - its a business not a free stay in Paradise. Just close.
8.0 / 10.0
The bar was very nice and the bar staff particularly so
Nothing really. No biscuits with the tea though 😀
9.0 / 10.0
Very good staff were polite and helpful the room was clean and comfortable close to where we had to be
Spaces in car park a bit tight if if was full
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Borough Arms Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Borough Arms Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Borough Arms Hotel?
We found 17 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and non-smoking.
