Kinness House - No 14

This apartment is extremely comfortable and well-appointed. It's new, clean, nicely decorated, and has an incredibly well-stocked kitchen. Checking in and out was simple. The parking space was very convenient, and the location was good -- just a short walk into town.

The management team needs to be better about communicating with each other and guests. Our wifi went out the morning of the second day of our stay. The management team was initially responsive, first walking us through restarting the router and then sending someone to check on it later that day. The repairman said the router needed to be replaced and someone would resolve the issue that evening or the next morning at the latest. By evening, though, we had not been updated about the replacement. When I contacted the management team, it was as if they had no idea about what had previously happened. They assured me that the issue would be resolved. However, the next morning, they sent someone else out (a different person) who just tried restarting the router, which had already been done three times. We thought he was there to replace the router as we'd been told the day before. I contacted the team again, and it was once again as if they had no idea what had been done the previous day. Needless to say, the wifi wasn't repaired that day. It wasn't until we had already checked out (day 4) that they contacted us to say someone would be coming to replace the router. I had told them on the first day of the outage that I needed wifi to work and was assured the problem would be solved quickly, which it wasn't. It was very frustrating to have to explain the problem each time and especially annoying not to have wifi as promised. The team was always responsive and apologetic, but I feel they should've handled this problem quickly (as promised), communicated more efficiently with each other and with us, and, failing that, provided some sort of compensation for the inconvenience, as it was an expensive stay. The property is lovely, but I wouldn't have much confidence in the management to solve issues that may come up during a stay.

Great location! Huge apartment, spotlessly clean, so comfortable. The laundry room was perfect.

It was perfect, we loved it. At the time of our visit there was a lot of scaffolding up, but that was temporary

Spacious, easy to check in, clear instructions, easy parking and great facilities!

Nothing!

A lovely, comfortable and well-presented apartment in a great location but let down by poor communication.

We were disappointed on arrival to discover extensive scaffolding and netting surrounding the building, with blue and white plastic sheeting completely obscuring the outlook from both bedroom windows. The accompanying photographs show the view from both bedroom windows during our stay in September 2026. In addition, the advertised designated parking space, which was important to us, was unavailable because numbered parking had been suspended during the building works. No alternative spaces were available either, as scaffolding and workers’ cabins had reduced the parking available to residents. Most importantly, none of this had been disclosed before our arrival. An April 2026 review here had already highlighted the scaffolding and parking problems. Management publicly acknowledged the issues and promised clearer communication to future guests. Yet by our stay in September, more than 4 months later, we still received no advance warning and were even directed to park in the unavailable space. We raised our concerns on the evening of arrival, but management took five days to respond. We subsequently had to chase repeatedly for a resolution, eventually escalating the matter to Booking.com.