NorthGate Jaffna

Great location, very confortable room

The room wasn’t very well isolated and the corridor was quite noisy the morning

Good stay for Jaffna. Breakfast was good, rooms comfortable. Always good to have clean rooms after hot and hectic days in Jaffna surroundings

You can feel the hotel is about 10 years. The staff is young and friendly, but maybe too young and unexperienced. Rooms can be better maintained.

Northgate Jaffna was such a delightful hotel. The room was absolutely enormous with a. balcony that overlooked the historical Jaffna rail station. We were walking distance to great landmarks like the Jaffna library and St Mary’s Church. The hotel buffet breakfasts were superb and had all the traditional Tamil options. We ate healthy, delicious and sustaining cuisine every morning. The staff were friendly and professional and I loved their vivid green uniforms. I highly recommend Northgate Jaffna.

I loved everything about the hotel.

I would not recommend this hotel 😏 It’s trying to be a high end hotel but failing. It’s just a bit run down, everything is just a bit tatty. Beds were made with no blankets, the AC is either on with windy ice or off, there is no in between, lights flickering, dripping AC. Unfortunately the pictures are heavily filtered and do not reflect reality. The restaurant has had a face lift and is lovely - the rest of the property has just not been kept up, the toiletries provided were not labelled and not good quality. The pool water tasted really odd and walls around the pool were cracked and damaged needing a lick of paint. The first morning of our stay there was an incessant doorbell ringing along our corridor then a ring at our door and a male member of staff behind the door, who apologised when I opened the door and abruptly left. I wouldn’t have minded if it were a cheaper hotel, but at $650USD for a family of four for 3 nights I was expecting more. We had had much nicer accommodation outside of Jaffna for a fraction of this cost. We went for dinner at the Fox Resort which is a similar price bracket but on a completely different level (was fully booked when we were looking for Jaffna accommodation). The positive was the staff. They were all very nice and as lovely as they could be and the food was excellent, with a good breakfast. The young, sweet, keen waiting staff looked nervous and scared of their older supervisors in the restaurant, though. I've rated the hotel as fair rather than negatively as I do appreciate that Jaffna is only recently post conflict and staff are really trying hard, the poor upkeep/modernisation of the building is likely more a reflection of this.

As above.