Nazuna Kyoto Nijo-jo

The staff at the hotel were exceptional and helped me try to find a way to store my luggage at my next destination in Japan. The rooms were spacious and quiet and the outdoor onsen was a treat each morning. The refrigerator was stocked with fun beverages- all complimentary. The room was clean and filled with great light. The traditional Japanese breakfasts were also a treat.

Truthfully, I struggled with the slippers that we were to wear to and from our rooms. They were quite large and difficult to go up and down the stairs.

Clean and comfortable with the traditional look and feel. Very well maintained and the property amenities were top notch.

Nothing to dislike.

The staff and room were exceptional. We felt welcomed at every moment and the staff was so kind giving us recommendations and ideas of where to go and what to do. We enjoyed every moment there and would absolutely recommend it.

The property itself is a beautifully restored Kyomachiya (traditional Kyoto townhouse) with over 80 years of history. I really appreciated the authentic architectural style and the incredibly friendly and professional staff, who made me feel very welcome throughout my stay. However, compared to other ryokans I have stayed at, the value for money was disappointing given the high price point. The biggest drawback is the lack of surroundings or views, as the building is completely enclosed by other modern structures, leaving little to look at. Additionally, the lack of on-site parking makes it quite inconvenient for those traveling by car. While the historical house is charming, the overall experience didn't quite justify the premium cost

At a price point of over $1,000 USD per night, this stay was extremely disappointing. Despite being an 80-year-old traditional Kyoto Machiya with friendly staff, the overall experience did not justify the cost. Hygiene was a major issue: There were food crumbs and residue on the table, and the outdoor private bath had visible black mold. The room has poor soundproofing; I could clearly hear people talking downstairs and in neighboring areas. The heating relies solely on the AC unit, which kept cycling on and off, making it hard to maintain a comfortable temperature. Location and Convenience: There is no on-site parking. For a premium price, I had to find a nearby paid public parking lot and walk back to the property. At this price, I could have stayed at a luxury international hotel chain with much better facilities and service. As for dining, the Sukiyaki was excessively salty and the food quality was average despite the presentation. With no surrounding views and so many issues, the value for money is extremely low. I would not recommend this for the price