Logement Swaenenvecht

Beautiful old building in a beautiful area. Lovely walks in woods at your door. Good bike parking. Quick bus ride to Utrecht

General ambience and location

Being on the ground floor you have to close the blinds as it is very close to the thoroughfare which blocks out the charming view

Breakfast was amazing--thank you again! All of the staff were lovely, kind, and helpful. Such a beautiful area--Oud-Zuilen--that I reached by bus from the center of Utrecht easily. I would love to return with my family and explore the area more by bicycle.

I didn't realize my room would be in the cellar of the home. The bedroom itself was lovely with a garden view as advertised, but the attached cellar "living room" felt dark and dank with a low ceiling entrance, but I needed to use the sink there to wash my face and brush my teeth. I had no interest in using the sitting area there. I'm not sure if there were other rooms available that I could have requested or whether the rest of the Logement was full. And one evening when I came back to the room, my room door was slightly ajar/open. Nothing was missing from my room, but I had been out all day.

The staff person who checked us in the first day was very nice and informative. The room was comfortable and clean. The room where breakfast is served is really interesting (in a good way) and open all day. There was covered shelter for our bicycles. There is a lovely garden space in the back of the building.

The staff person who served us breakfast our second morning was not friendly. When we checked out, this person overcharged me. When I returned a few minutes later to explain that she charged us for 6 breakfasts instead of the 4 breakfasts we had, she was not nice. She insisted that she could not refund me immediately back to my card, had no cash to refund me, and would fix the issue later that day. This happened 6 weeks ago. I have contacted the property multiple times using the appropriate booking website requesting the overcharge to be refunded since that date and have not received any monies. The stay was comfortable and I would stay there again but will check the amount carefully BEFORE submitting my card to be charged.