Allegro Cozumel All-Inclusive

The location is perfect, the beach is beautiful, the landscaping is very nice, the restaurants and buffet is very good.

Take to much time to do check in, you can’t make the restaurant reservation on the same day you do the check in, the room had a bed smell, A/C unit was leaking inside the room in front of lavatory.

The buffet food for all meals was really good and varied Location phenomenal, beach is stunning and perfect spot to do snorkelling trips from We had 2 rooms for our family of 4 - they were on same block but not next to each other. The hotel manager arranged it so we could have connecting rooms after 1 nights stay - we were very grateful as this made our stay so much better!

Check in process was very slow and long queues whenever you needed to speak with reception I think their bracelet keys could be less complicated - we had 2 rooms and my husbands and I access kept not working

Beautiful grounds with plenty of pools and nice well-kept beach areas. It is kept very clean and the staff and manager are very friendly and accommodating!

Food was good but could have used a little work.

Check in was great. The pool was great. The general grounds and property were very well maintained.

The manager - when we checked in there were ants in the bed. Not on the bed, but in it. Between the sheets. I captured a few and took them to the front desk and asked for a manager. A young lady told me she was the manager. She looked at them and then just kind of dismissed it by saying "they are just ants. This is the tropics." Well, I am aware of that, I live here, but I never have ants IN my bed. She finally agreed to have housekeeping go change the bedding and look for other ants. Her attitude had zero empathy and was not good. The food - it is limited in selection and it is in general not good. Cheap, unseasoned, mass produced cafeteria type food. We took a taxi into town to eat each night. The food is very poor quality.