Liiiving in Porto | Ribeira Boutique Apartment

Checking in was very easy and quick. The location and views were fantastic. So many things right outside your door. Views were amazing. Apartment was very nicely furnished and had a lot of things to make your stay easy.

Being centrally located it was a little loud at night, but not too bad.

A localização, o apartamento e o atendimento foi tudo maravilhoso! Voltaria e vou voltar com certeza!!!!

Achei que o aquecimento do apartamento podia ser melhor, em dias mais frios o apto ficou um pouco frio.

Location

The noise, but if you sleep with earplugs it’s ok. The toilet is a bit outdated. In general the apartment needs a bit of renovation.

The apartment is just amazing! Beautifully appointed, corner unit with floor to ceiling French doors that opened onto a wrap-around balcony overlooking a park, two old churches, and the river!

Service is utterly dismal. They are quick to ask for security deposits, and have a huge WhatsApp group that’s supposed to be your points of contact, but they are incredibly unorganized and slow to respond, and seem to have too many cooks in the kitchen. I arrived at 11pm and the entry instructions still hadn’t been uploaded to my confirmation, so I had to WhatsApp the group. It took them a while to get back to me, just to say they were just then generating some code I had to enter into an app to open the building door. It was cold, late, and I was exhausted—hardly in the mood to jump through hoops to enter a building. No apology, no explanation as to why this wasn’t all provided well before my arrival. Completely unacceptable. There was a cute note on the door welcoming me, but I’d much rather they used their time to provide me with my checkin instructions without me having to ask. Then they had no idea where I could get my COVID test to get on my flight to go home. They referred me to a place across the river, where when I called, nobody spoke English so they hung up on me. Instead of being helpful, the hosts dismissed me with “there’s nothing more we can do to help.” A hotel would never, ever say that to a guest. They would be knowledgeable and hospitable. Just appalling. So I lost a day panicking while frantically contacting every tour guide I had met to see if they knew where I could go. By a miracle, in my wild goose chase, I walked by a Tourism Center and the agent there gave me 3 local pharmacies, one on the same block, where I could get tested. It’s unacceptable that I had to figure this out on my own because the hosts were clueless and just didn’t care. I forwarded the info to them, so their future guests wouldn’t go through the same ordeal, and they were thankful, but again, completely unapologetic. Not at all the Portuguese hospitality I encountered everywhere else.