Trezise Cottage

The only thing is that the beds were comfortable.

The day before arriving, the host wanted us to sign an extra Terms and Conditions that infringe on our rights, and made us feel completely unwelcome at the property. The T&C sounds very ominious, for example, the host reserves the right to remove us from the hotel without refund if they deem us to be causing reputation damage to them. Reputation damage is not specified, and may thus include things like we are not dressed sufficiently nicely, or if our appearances are not deemed good looking. The T&C also asks us to give up any rights to make claims if hosts' negligence for a wide range of causes, including damage to our properties at the lodging, eg., in case of an fire. The T&C demands that we make all complains through the hosts, when the correct avenue is through booking.com, and demands that we pay legal fees in an event of damage to the lodging, without the court first deciding who should pay for the legal fees. These clauses blatant infringes on our rights, and the host waits til the last day before demanding their signature, making our booking seem uncertain. We have to spend countless hours calling booking.com to ask about these T&C's validity (they are not..!), and getting booking.com to call the host, and then negotiating with the host to tell them we wont sign them, and potentially spend more time looking for alternatives. The tone of the T&C is very hostile, makes us feel completely unwelcome at the property. The hosts wants to play landlord at a hotel, there's a complete lack of customer service. Also, the hosts asks for personal information as a condition for staying at the lodging, such as our home address, which infringes on our privacy, booking.com tells us not to reveal this under any circumstance. The house was not very clean, other than the beds, have to think twice to sit on anything. Basement kitchen has a musky smell. There is no washing machine.

The accomodation was very spacious and fine for we three adults. The owners were cooperative about our change in numbers. The house is situated in a quiet street convenient for the town. The kitchen is well equipped.

The so called sea view is miniscule and only from one bedroom window. Parking and unloading are difficult on this narrow street. We had to move our car by 8.0am one morning. The property is spread over four floors with steep stairs open to drops on one side.

The cottage was very spacious. Our boys were really pleased with the PS and the guitar! All the bedding and towels were clean and fresh. A really authentic comfortable Cornish cottage!

The only thing he was the lack of glasses or beakers to drink from.

Location, the look and feel of the cottage, how quiet it was. Beds very comfortable

The stairs are a worry with a lack on rails on one side.

The location was wonderful as was the adorable cottage! It was a perfect jumping off point for our first trip to Cornwall. We loved having multiple bedrooms and the kitchen to prepare food. Ashleigh was amazing at giving us all the information we needed to enjoy our stay!

No real issues that truly detracted from our stay, but some extra towels would have been nice as well as some kitchen basics (salt, pepper, paper towels or napkins, that kind of thing). Again, nothing that detracted from our enjoyment of our time in Penzance, but small things that would have enhanced the experience.

Spacious light clean comfortable cottage Great kitchen big enough to enjoy sitting in at a large table Plenty of sofa space for relaxing Roomy bedrooms Heating available

The shower isn't powerful but lovely hot water and there is a bath

A good location within easy walk of local restaurants, pubs and shops, also Penzance harbour and station. The property was clean and comfortable. The only drawback is parking as there is no dedicated parking place. We found a space each day but only once in the same street, not a problem for us as we are both capable of walking a few minutes back to the house.

Nothing.

Location was nice and close to the town centre, station and harbour. The house itself was bigger inside than it looked from the outside and was nice and spacious with a lovely rustic smell as you walk through the door.

Nothing in particular