The Alena Resort a Pramana Experience

The hotel staff and manager are all so helpfull and friendly and go out of there way to make sure you have the best stay , The spa facilities were outstanding and the free jucuz and sauna was a great addition to our stay . You are surrounded by beautiful gardens and relaxing by the pools is the best way to spend your afternoon with a drink in hand. When we first arrived the hotel smelt so fresh and clean i have stayed at many hotels in bali and most have a bali smell to them but this hotel smelled like disinfectant and fresh it was a joy walking into our rooms after being out for the afternoon with there amazing turn down service would highly reccomend this hotel to anyone wanting to escape the busy hustle of bali and just chill and relax 10/10

we liked everything

Exceptional service from the moment we arrived. Every staff member was very welcoming, attentive, and friendly. Incredible attention to detail all throughout the resort with cleanliness, service and decoration. Very quick with communication. Spa and restaurant attached so we didn't even need to leave the resort if we didn't want to. We told them in advance it was for our honeymoon and they provided lovely handwritten notes and decoration. The included daily breakfast was basically a 5 course meal. Would definitely come back.

Can't really walk out of the resort into town, but the resort provides free scheduled shuttles in and out. This ended up being a plus because there was no street noise. Restaurant is a bit pricey but to be expected. Felt like food quality sometimes fluctuated between the days for the same dishes.

The venue was amazing and the staff are extremely friendly and attentive. This was a great spot to honeymoon and the overall atmosphere was fantastic. Thank you for making our stay amazing!

An Exceptional Stay with Outstanding Hospitality We had a wonderful stay at The Alena Resort and were genuinely overwhelmed by the warmth, hospitality, and personal attention of the entire team. From the serene ambience to the beautifully maintained property, everything contributed to a relaxing and memorable experience. The resort is thoughtfully designed, with lush surroundings and a peaceful atmosphere that makes it an ideal place to unwind in Ubud. The food at the restaurant was excellent, and we thoroughly enjoyed our dining experience. What truly made the property stand out, however, was the genuine care and friendliness of the staff, who consistently made us feel welcome and looked after.

Although we experienced a minor hiccup with the spa treatment, it did not take away from our overall positive experience. The management handled our feedback with genuine concern and professionalism, which we greatly appreciated