Premier Inn Dubai Ibn Battuta Mall

its close to ibn batuta mall and metro station

n/a

Value for money, well connected and a pleasant stay for a family holiday.

Great place good location and great room and very nice service

All

I recently stayed at this hotel and overall had a very pleasant experience. The location is excellent, making it easy to move around and access nearby spots. The breakfast was delicious with a good variety, and the staff were exceptionally cooperative and welcoming. I would especially like to highlight Mr. Youseef at the front desk, truly an outstanding team member. He guides every guest with patience, clarity and genuine hospitality, which really adds value to the stay.

As for improvements, everything else was fine, but during the first night there was loud music that could be heard even inside the rooms until very late. It disturbed the rest a bit, but thankfully it didn’t continue on the following nights. Overall, a good stay with excellent service, just hoping the noise issue gets managed better.

Very near to the metro station. You can use metro from the airport to this might take an hour

Hmm, no slippers available, you have to call reception to avail.

Location near mall and metro station Friendly staff

Nothing

Location near to a shopping mall and metro.

Nothing

Nice location and nice staff

Toilet shoes were not available

Location and great staff

Non

The location.

The shower water pressure was very poor. There was an in-house tour guide, who the hotel reception recommended, called Mayra were terrible and I wish we never used them. Mediocre service for almost triple the price of other tour operators. Should’ve used booking.com for tours etc.

Location, staff, housekeeping

The hotel reception & public facilities were a construction site due to renovation. We were notified only few days before our check in while our booking was non refundable. So we had to live with the noise all day long. Worst part was the pool and gym areas

Location is good

Customer services: Had a bad experience with concierge. Booked a room with two beds, hotel didn’t have one and was forced to take a room with king size bed and a sofa bed. No compensation given

The metro and a supermarket are a walking distance, which for me was very convenient.

Nothing, everything was perfect.

Renovation

Most of the service was good, frontline staff were fine.

Over priced for a 3*. Lots of disruptive building works going on which was not advised. Lost items of laundry and gave me items that were not mine. Allowed illegal vaping in inside public spaces without challenge.

Nothing went well, They do not have any labor to carry luggage of people. Sometimes, people have many bags to be carried till taxi and senior citizens are present. IT becomes difficult if there is no labor available to carry baggage.

Water was leaking from bathroom continuously and staff did not care about it at all, though i informed them multiple times about it. Hygiene was not proper, and room was smelling very badly there.

Staff behaviour, food, amenities

I had a very pleasant stay at Premier Inn Ibn Battuta. I originally booked a standard room, but upon check-in, the reception kindly upgraded me to a lovely room. That thoughtful gesture already set the tone for a great stay. The location is excellent, the room was clean and comfortable, and the overall ambiance of the hotel was very nice. The reception staff were accommodating from check-in to check-out, and even the housekeeping team was always friendly and polite. Overall, it’s a great place to stay — clean, convenient, and with warm hospitality. I would definitely recommend it.

nothing

Every thing beyond expectations all good perfect . The team provided excellent customer service Sanjo , Abdul , Ahmed showed care and respect to the guests took care of any questions or concern . The finally Youssef gave me a flowers to thank me for my 3rd time stay this year .

All good perfect stay

food options are very less , specially for vegetarian and eggetarian diet.

thres no a dim light in the room in case a person dont want a pitch dark enviornment to sleep.

I have always stayed in his hotel.

The room was short on towels. I had to ask for towels.

Direct access to the shopping mall

Nothing

The staff a guy named arfaan was really sweet

The dry cleaning service they didn’t give us the clothes until we paid…. Which is weird cause usually hotels charge at the the time of checkout

I liked everything The room was nice, the hotel is close to the metro and shopping mall, and most of all, I always coming back because of the amazing staff.

everything was good The stay was comfortable, the service was great and the staff were very helpful.

location, food from toads was good and i love how the temperature of the room can be adjusted to reallt cold because most hotel doesn’t

no robesssss you have a pool but no robes? I didnt want to walk on my towel in the hotel

The cleaning staff and Hotel staff treats you well however food needs more variety as it was repeatitive

I recently stayed at Premier Inn Ibn Battuta with my family, and unfortunately, the experience fell far below expectations. Despite the hotel’s convenient location, the poor communication, lack of empathy from front desk staff, and declining service standards turned what should have been a relaxing family holiday into a stressful experience. We had booked two rooms two months in advance with a clear request for connecting rooms, as we were travelling with children. The booking was non-refundable and non-flexible, and I paid a higher rate compared to prices available at the time of arrival — trusting that booking early would ensure better room options and peace of mind. Sadly, that trust was completely misplaced. Upon arrival, we were told that no connecting rooms were available. Receptionist Gracie was blunt, dismissive, and showed no empathy. When I asked when one might be available, she vaguely said “end of the month” and then told me to separate our passports by rooms. When I pointed out how unfair this was — especially after booking so far in advance — she simply called the manager, Ray, who repeated the same scripted line: “connecting rooms are subject to availability.” Eventually, I was told that a family who had checked in just one day before us had been given the only available connecting room. It was deeply frustrating to realise that guests arriving last minute were being prioritised, while my advance request was treated like just another generic email — completely disregarded. Because of this, we were forced to spend our first night all crammed into one room, as our children didn’t want to sleep separately. It was an uncomfortable, sleepless night. On the second day, we still had to wait before finally being moved to the connecting room. That’s two full days of our trip affected, and we had no option to cancel and go elsewhere, due to the strict non-refundable policy.

Near metro Last

No slippers

This is our second time at this hotel. It was wonderful, both times. This time, they have welcomed us with a bed with flowers and towels in a form of a birthday cake and a swan. What a wonderful surprise! Thank you! Very good location, 3 min until the red metro line, near the bus station, buses towards other emirates and also local buses. Huge mall and Carrefour, near the hotel (passage towards the mall). Wonderful Customer Service. Very clean! The staff is amazing! From the reception, cleaning, security, kitchen. Thank you once again for these wonderful days!

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They gym, the veggie burger, location

There was hair in my kettle

clean rooms. location is great as hotel is connected to metro link & food court, and ibn battuta mall. good breakfast options.

got stuck in the lift without lights & fan, as key cards were not working for some reason. no apologies from reception staff. room service only starts at 12nn and delivery is delayed and missing 1 item. amenities are not available on checkin; they have to be requested.

Cleanliness

None