Hotel in City of Westminster
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Set in the heart of Kensington in central London, just steps from the Victoria and Albert Museum, The Franklin London - Starhotels Collezione offers elegant accommodations with free WiFi access and a Hammam floor.
Amenities at The Franklin London - Starhotels Collezione
Business facilities
Concierge services
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Laundry services
Sauna
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of City of Westminster
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Jun 2026
I stayed for 1 night for my daughters wedding. The property itself was lovely & a great location.
However the bathroom tap was broken, my bathroom was dirty and whilst the air con was down, the age it took to provide a fan to the wedding party was pretty poor.
10 / 10Outstanding·Jun 2026
The property is stylish and beautiful, and the location is good. Customer satisfaction and a friendly attitude are the things I value most, and they completely succeed in this by solving problems and offering alternatives. I would like to thank the hotel manager Adella, and Yusuf from the concierge team for their care and attention.
10 / 10Outstanding·May 2026
Loved my room, the staff were great. Spacious, Burger was very good I ordered it twice. I like it definitely will recommend it to people I like. One of the most comfortable beds I’ve slept in <
6 / 10Average·Jun 2026
The property was a great location, very beautiful gardens and the garden rooms were lovely and spacious.
Due to the power surge in London the air con went down, which is out of the control of the hotel, however the 3 times we had to ask for help was unacceptable on my wedding day. One of my bridal party had to go to reception 3 times to ask for a fan, when the hotel was aware we were in hair and make up on the hottest June day, the lack of empathy and support for myself as the bride was poor given the cost of the hotel let alone the awards it’s won for service.
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Top rated by guests
8.6Excellent
(445 Ratings)
"The property is stylish and beautiful, and the location is good. Customer satisfaction and a friendly attitude are the things I value most, and they completely succeed in this by solving problems and ..."
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