Hotel in City of Westminster
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Set in the heart of Kensington in central London, just steps from the Victoria and Albert Museum, The Franklin London - Starhotels Collezione offers elegant accommodations with free WiFi access and a Hammam floor.
Amenities at The Franklin London - Starhotels Collezione
Business facilities
Concierge services
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Laundry services
Sauna
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of City of Westminster
Available Rooms
Ratings and reviews
100% verified reviews9.0 / 10Outstanding·May 2026
The location was excellent and the staff were very attentive. The room, while small, was well appointed, and was very clean.
Breakfast quality was very good. In particular, we noticed the honey was of exceptional quality.
While the room was very clean and linen and towels fantastic, some of the out of the way corridors could have had some attention.
We couldn't work out how to switch off the floor lamp by the TV overnight and didn't know if this was a fault or by design.
9.0 / 10Outstanding·May 2026
So close to the museums and Harrods, yet in a quiet and peaceful road. Lovely decor and facilities and such friendly staff.
The mini bar was too well hidden! Nearly didn’t find my milk for a coffee in the room.
10.0 / 10Outstanding·Apr 2026
I stayed at the Franklin for six nights and it was definitely the high point of my trip as well as one of the best hotel experiences I have ever had. Hotel staff were exceptional, especially the concierge/restaurant/bar staff. I ate breakfast and dinner there almost every day and those facilities were intimate, with highly responsive and welcoming staff. As a gin martini drinker, I reveled in the long list of gins available and the expertise of the staff. I upgraded to a junior suite on the third floor a week before my arrival for a modest fee. The room was large with a great bathroom that included a shower room and heated floor. My room and the restaurant /bar look out onto a large private garden, which had the feel of a mini estate. Because the hotel is nestled into an old, affluent residential neighborhood, it was quiet, and I felt like I had my own little apartment with my own staff. Brompton Road (V & A, Harrods, and multiple small boutique stores) is 1/2 block away.
6.0 / 10Average·Jun 2025
This is a lovely hotel stayed before but upkeep now lacking. However loverly bar and bar tender is great.
Taps in bathroom broken and general up keep lacking
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Top rated by guests
8.6Excellent
(445 Ratings)
"I stayed at the Franklin for six nights and it was definitely the high point of my trip as well as one of the best hotel experiences I have ever had. Hotel staff were exceptional, especially the conci..."
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