Days Inn Sutton Scotney North

Location and price

There was a musty smell and the plug and overflow were a bit crusty

Good location and facilities

Nothing

The lady on reception was SO helpful as I am disabled and although it was hot, she helped me to my room. I rang the panic button whilst reaching for the light switch in the dark and the response was good especially as it was 1.10am.

Higher bed.

Very good location, surprisingly quiet given the proximity to the major road, room was clean

The check-in was a nightmare. The receptionist denied that we had booked two double rooms. She was adamant we had only booked one and she only had one. Saying things like ‘booking.com do this all the time’ ‘the booking reference won’t make any difference’. It turned out she was only checking by one surname, she refused to check anything other than the surname of the person who booked and the surnames were different for the second room. It was 10.45pm at night we were exhausted after a ferry crossing back the UK we had paid for two double rooms and she was saying we only had one. She also said if we didn’t want to all share the one room we would have to find somewhere else. She just stated that we would need to contact booking.com for a refund. We really thought at gone 11pm we were going to have to drive away and find somewhere else to stay. She said it happened twice the day before and she did it to us - how many people is she doing this to? Other than the check-in the other issues were that the room door did not lock I could only use the extra security latch. It didn’t bother me as a male traveller but a single female traveller may have felt unsafe being unable to lock the door properly. One of the two bed side lights didn’t work. Room was hot, 25 degrees overnight, but a fan was provided.