De Ubud Villas & Spa

the staff were amazing, the breakfast was great and the bed was really comfortable

the ants were a real issue and the bathroom was really dated and need a refurbishment

We stayed in the 3 bedroom spa villa. It was beautiful and comfortable. The staff were exceptional and nothing was a big deal. China moon restaurant was wonderful. They tailored their food for the kids which was great. The free shuttle was a fantastic service which we used very often. It’s a peaceful villa 10 minutes from the hustle bustle of ubud.

Nothing

Staff was very accommodating. Beds were very comfortable.

As expected due to the nature of the facility being outdoors, ants were present. The staff did a good job with night treatments.

Facilities were adequate and good location in Ubud

Stay started off well; facilities good and pleasant reception from staff and owner. However all hell broke loose on last day with accusations of having more people than had been paid for . Paid for 6 adults, 2 children and 1 infant to stay in 3 bedroomed villa with 2 extra beds paid for. Despite informing in advance of members in my family staying at villa (and 3 members staying elsewhere but occasionally coming to socialize); each member submitting passports for photocopying; not having breakfast on some days due to early start; the owner and her staff rudely accused some of my family members of not staying at villa on last breakfast (and they had been staying at villa for the past 4 days). In spite of my explanations , the owner continued with the allegations even on WhatsApp on my way to the airport and in a patronizing manner ended conversation by saying she was not going to charge me for the extra people (which actually there were no extra people to charge for) Till now I have no idea what brought this on and am forced to conclude they were prejudiced and could not tell who was who as we were black people. This whole episode completely ruined our impression of the place and left bitter tastes in our mouths. We were all flabbergasted by the consistent allegations especially by the owner; which I believe she could have handled the whole issue in a more respectful and decent manner. I should say I travel a lot with my family in this large size and this is the 1st time to have such an unpleasant experience.