Apartments Zermatt Paradies

The view of The Matterhorn from the balcony.Over

Overpriced.

Host let us check in early and was very accommodating. Late checkout was not available but they held our bags and let us show after our last day of skiing!

The location was great. It was small but enough room for a couple. Comfortable beds and bedding. Clean

Outdated and old carpet

Great location only steps away from the Furi lift which takes you to the Matterhorn. The rooms had everything you need with decent wifi and cooking supplies. We could see the Matterhorn from our room which was nice. We also appreciated being able to store our ski gear in their ski room.

The beds consist of cheap mattresses which I would say are worse than most hostels I’ve stayed at. Also the rooms are musty and are in need of some major updating. There is an odor that slaps you in the face every time you walk into the room. Lastly, I want to comment on the poor service. We had 11 family members staying in two rooms. The employee working the front desk only gave us 10 room keys. When I went back to ask for another he exclaimed that he gave me 11 keys and said, “You have an extra person you’re hiding from me.” I was taken aback because it felt like I was talking to the Gestapo in 1933 Germany. I reassured him we only have 11 people, and he said, “Well I will come by and check on your room while you’re gone to see how many people you have.” I told him he could come by whenever he wanted and then he seemed to back off a bit and he finally gave me an additional key. I’ve never experienced such nasty behavior from a front desk worker. So just as an FYI, count your card keys when you pick them up, and then don’t lose any of them because I can only imagine how difficult he would be if he had to reissue one.