The Town House by Innkeeper's Collection

7.7Good

(1,056 Ratings)

"Clean and quiet"

Verified guest

Don't miss out! Price and availability may change

7.7 / 10.0

Good(1,056 Ratings)

Hotel in Norwich

3-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this hotel

Located along the banks of the River Yare and opposite Whittingham Country Park, The Town House by Innkeeper's Collection offers limited free parking just 2 miles from Norwich city center and features an on-site carvery restaurant.

Amenities at The Town House by Innkeeper's Collection

Free WiFi/internet

Free Parking

Non-smoking

Heating

Bar

WiFi/Internet

Garden

Family friendly

Key access

Contactless check-in/out

Fire alarm

Fire extinguisher

Cleaning products

Map of Norwich

Nearby attractions

Thrigby Hall Wildlife Gardens

12.8 mi

Blickling Hall

13.5 mi

Available Rooms

$$$$

7.7Good

(1,056 Ratings)

"Clean and quiet"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.7 / 10.0

Good(1,056 Ratings)

Hotel in Norwich

3-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Map of Norwich

Nearby attractions

Thrigby Hall Wildlife Gardens

12.8 mi

Blickling Hall

13.5 mi

Available Rooms

About this hotel

Amenities

Free WiFi/internet

Free Parking

Non-smoking

Heating

Bar

WiFi/Internet

Garden

Family friendly

Key access

Contactless check-in/out

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

7.7 / 10.0

Good(1,056 Ratings)

100% verified reviews

10.0 / 10.0

Relaxing

Clean and quiet

7.0 / 10.0

Needs updating

Good night stay for the price ,

Noisy rooms, needs updating, offers pizza but no chef to make them? Porridge was not edible and was not served to us we saw it come out and had to get it ourselves 10mins later.

9.0 / 10.0

Overall pleasant experience, the room was very warm, cosy and comfortable, staff were very welcoming and friendly, will

Cosy!

5.0 / 10.0

Adequate but we won't be going back.

The room was clean with everything required for a 1 night stay. Staff were friendly and helpful

The building is very much in need of repair eg ill-fitting windows and all looks very 'tired'. The staircase to the bedrooms was scruffy and in need of a good vacuum. Very strange system for ordering/paying for food.

9.0 / 10.0

Perfect hotel for attending nye event in another nearby hotel

Welcoming atmosphere

All ok

10.0 / 10.0

Warm, clean and comfortable

The room was warm, clean and comfortable and staff friendly and helpful.

8.0 / 10.0

Good location and reasonable rates

The room size was good and it was quite comfortable for 3 people. There wes basic tea and coffee kit in the room. Our room offered views of the road but it wasn't busy. Hot buffet breakfast is available by additional payment.

The shower seemed to have a minor leak causing some water to accommodate under the bathroom sink. Although a spare towel was enough to deal with it. The windows were quite jammed into position so ventilation wasn't great.

7.0 / 10.0

Basic value for money

The staff were friendly

A bit scruffy could do with freshening up

7.0 / 10.0

Good but needs some attention

Location was great

Very poor our room certainly could have done with a make over marked walls, and even ripped wallpaper that was coming away from the wall, furniture very tired

10.0 / 10.0

Great for what we needed

Friendly staff

WiFi is slow and couldn’t connect

9.0 / 10.0

Great value for money, room modern, clean and comfortable.

Comfortable clean room and modern. Nice to have a bar and restaurant downstairs

Parking can be difficult

7.0 / 10.0

Nice for a short break

Basic but well cooked breakfast. The room was comfortable with a view looking over the river. Nice riverside gardens which I expect is lovely in the summer for eating outside. The staff were friendly and helpful especially Matt who helped us with our suitcase and advice on bus services. Not a luxury hotel but good for the price and 10 minute bus into the centre.

Lots of steps so wouldn't be good for people with walking difficulties. Car parking a bit limited. The bar and restaurant were a little too quiet even on a Saturday night. Food could be a little slow to arrive as they seem to do a lot of deliveries. The whole place needs some investment and is a bit shabby.

3.0 / 10.0

Very poor

Room was right by a busy road... people coming out of restaurant & bar were bloody noisy. Also endured late night roadworks up to almost midnight. Woken up several times a night due to 'bangs and whallops' from all around the hotel. When I left every member of staff vanished so there was no one to accept my feedback. Just left the keys and walked out... bad

Pretty much everything. Bed was acceptable

10.0 / 10.0

Had a great stay we will be back 🎅

All of it

Nothing

5.0 / 10.0

For a short stay would use again as very good value but probably not for a long stay

Just required a room for a single night and this met our requirements and was good value for money. The carvery meal in the hotel was good Our room was clean with a nice bathroom

Hotel looked a little jaded and dark decoration wise but as said it was one night stay only

5.0 / 10.0

Okay food , tiny room , great staff

Location

The room was tiny , pictures on advert show a much bigger room

10.0 / 10.0

Good

The bedroom was nice and everything was clean.

I was not given access to the WiFi

10.0 / 10.0

Lovely staff so helpful , had a problem with breakfast and the heaters in the morning but was quickly resolved and they

Homely , friendly staff

The stairs to the property isn’t ideal with having a baby but it’s not a major problem.

5.0 / 10.0

What a shame, good location sadly the Townhouse has gone down in it's standards.

Good room with view over the river. Comfortable bed.

Disturbed during the night with something starting up. Noise went on for 15 seconds then off for 30 mins throughout the night. Dinning tables were very sticky even after we asked for it to be wiped.

10.0 / 10.0

Amazing

Everything

Nothing I didn’t like

7.0 / 10.0

All round a comfortable room, well situated if a little on the expensive side.

Clean, comfortable room & friendly staff

Bathroom fittings need a little attention.

10.0 / 10.0

Lovely place to sray

All the staff were really lovely and the views were stunning. There was even a deer relaxing in the garden.

Nothing

8.0 / 10.0

Good location by the water

Lovely location - and not far from the Park and Ride - easier than parking in Norwich. Dinner options were good especially the Sunday carvery. Thanks to Mark for sorting out an armchair for me !

Quite noisy - not the road outside ! Breakfast options were sometimes tepid especially the fried eggs.

6.0 / 10.0

For one night stay it was fine.

Our Room was very spacious, lovely and clean and the view couldn't be better over looking the river I even saw a Mudjack baby deear strolling across the lawn. Breakfast my Husband enjoyed his, however I made the wrong choice but the toast was OK.

I didn't like the stairs, but that was my own fault.

6.0 / 10.0

Good trip, nice people, great location and a bus service into Norwich!

Helpful, pleasant staff, especially the cleaner who looked after our room

The food was not good. I didn't bother to go to breakfast. Our last night coincided with the arrival of Storm Amy. As we live near the Scottish border, we decided that we should leave a day early. The reception was very understanding and contacted Head Office, who generously offered to reimburse 1 night's payment. Reception said it had all gone though and would be paid into our bank. Nothing arrived in the first week. We phoned the hotel and they said they'd look into it. We have heard nothing since. We can't contact them directly. Could Booking.com help? please.

8.0 / 10.0

Comfortable, clean, ideal for one night rest like we needed

Clean and tidy

It’s a bit dislocated but has a lovely view

7.0 / 10.0

Pleasant enough

Location and food

No wifi working in bedroom

4.0 / 10.0

This stay was booked because of what was seen on line. Unfortunately this place doesn’t come near.

The cooked breakfast was ok with toast and jam available. A decent latte coffee cost extra.

The accommodation is VERY tired and needs a good make over as it doesn’t resemble the on line pictures anymore. Room 5 must be the smallest they have at 3.5 meters sq. limited guest beer options so didn’t bother.

3.0 / 10.0

Get what you pay for!

Building was VERY dated. All floors were sticky, dining room table and chairs were also sticky. Bedroom carpets were stained. Couldn't open the window, broken, boiling hot... Bed was clean. Stayed in Room 7 very noisy about 10oclock. Think we were over the kitchen. Very noisy in the morning too. But only PAID £70 per night !!!

3.0 / 10.0

Disappointing.

Noisy, warm room, cold breakfast

1.0 / 10.0

Disgraceful! Families should avoid this at all cost it’s vile and dangerous. People walking in off the street

Property is average at best

The noise and the fact there were people walking in off the street and drinking in the hallway outside our room

7.0 / 10.0

Pub by the river with friendly staff

Lovely breakfast and great to eat by the river

We once again weren't given a river view room. after being told we would before booking (was told we would have one this time and that all family rooms have a river view but they dont), and the pull.out sofa bed for my child was very uncomfortable so he didn't sleep well.

8.0 / 10.0

Good location, free parking, worth a visit.

Lovely staff, good food

Couldn’t open the windows, make-up lighting was poor, pillows were hard.

8.0 / 10.0

A great stay with friendly staff and a picturesque location

The location was gorgeous on the side of the river , the room was clean , handy to have the restaurant downstairs and good value for money

Bed was a bit firm and I do like a bath but only had shower

6.0 / 10.0

Very disappointing

The rooms were quiet

Windows couldn’t open - the sash was broken ( and it couldn’t be locked as the catch was broken (on ground floor - made for anxious sleeping) Everything was quite shabby. Paintwork peeling - sticky tables. wasn’t even convinced that the sheets were clean, they looked like they had already been slept in. The breakfast was nothing like the advert. Missing items. When people complained one gentleman was able to get a refund, we were told to ´just wait’. Another lady commented that it was like Fawlty Towers. I had pre warned the hotel that I was gluten free but they said they didn’t provide anything for people who were gluten free so several breakfast items were unavailable and they didn’t even have gf bread. We asked for rooms next to each other but weren’t given them. I use a walking stick and though I wasn’t expecting an accessible room it would have been nice if when they showed us to our room the landlord had helped me with my cabin sized suitcase .

8.0 / 10.0

Ideal location nice lake

Staff are great, very clean and bed comfortable.

Food wasn’t great and breakfast hot buffet wasn’t hot.

7.0 / 10.0

Ok but unlikely to return.

The bathroom had obviously been quite recently updated. The location was pretty central to where I wanted. Staff were friendly and helpful.

The room decor was dated and in need of a freshening up, the carpet was grubby and the bed wasn’t particularly comfortable for my tastes. My room was situated above the kitchen and the smells from there permeated into the room. It was also awfully warm because of this. Had I have known beforehand I would have asked for a room at the rear of the hotel as my room was directly on the front and had the noise of traffic on the main road and patrons leaving the pub. The stairs leading to the rooms were an issue for my Dad who struggles walking. There was no lift that I was made aware of and no mention of the accessibility to the rooms on the booking information. Had there been we would have likely booked elsewhere.

7.0 / 10.0

Clean and cheap

Excellent price, above a restaurant but never heard anything from the restaurant, all nice and clean with good storage space.

Paint flaking, needs redecorating and TLC

5.0 / 10.0

Disappointing, overall lack of attention to detail & customer satisfaction.

The river at the rear of the hotel, terrace & garden leading down to waterfront.

Poor customer service. Overall rundown appearance, the toilets in the bar area are particularly bad, and need complete refurbishment.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at The Town House by Innkeeper's Collection. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Town House by Innkeeper's Collection pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Town House by Innkeeper's Collection?

We found 13 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and bar.

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9.3 / 10.0

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Free WiFi/internet · Garden

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The Town House by Innkeeper's Collection

Hotel in Norwich

Reasons to book

About this hotel

Amenities at The Town House by Innkeeper's Collection

Map of Norwich

Nearby attractions

Available Rooms

Hotel in Norwich

Reasons to book

Map of Norwich

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Town House by Innkeeper's Collection pet friendly?

What amenities are available at The Town House by Innkeeper's Collection?

Explore similar stays in Norwich

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