Revado Hotel, Norwich City Centre

Near train station and public transportation. Very clean, especially bathroom. Staff very kind and helpful. Reasonable price. A reading chair in room! This has become a neglected item in hotels, even more expensive ones. I really appreciated the chair! I felt there was an effort to make the room pleasant, with art and other details.

Bed was not very comfortable, lumpy and soft. Fan should be replaced (but I was grateful to have it!)

Hotel is located around 5 minutes walking distance from the train station which makes it convenient for short trips if you want to drop your bags before check in or after check out. Rooms were clean and staff was helpful.

We mentioned our arrival time (12pm) during booking as it was earlier than check in time (3pm). However, there wasn't anyone in the reception so we needed to ring & call and wait to get in the hotel. This was eventually sorted but it would have been better if they have a receptionist present especially at the times guests are arriving.

The location was very good 😊 The room and the rest of the hotel was very clean and cosy and all the facilities in the room worked as expected. A small coffee table would have been nice.

The breakfast was very underwhelming as it was not as it was stated on the listing both in terms of presentation and variety. There was a coffee machine placed there with coffee sachets on top, however this was a display as it was not in use and instead the host made it for us which was very tasteless and weak. This is very strange as in most hotels you make your own coffee the way you like it. Also there was no hot food for breakfast despite it being clearly listed under the food and drink section of this listing, this is extremely misleading. The breakfast room looked cold with no music or warmth and pin drop silenc as if we had walked into the local library. The way the cutlery was given was in an old tin which likely stored something else, normally this is provided in a box with knives, fork, and spoons in their slots. The bread was just slapped there in the packet as if it had come out of the shop. No microwave or kettle for you to use. The milk was also rationed into a jug, you could ask for more but you didn't feel that comfortable to. The host also never checked on us if everything was okay or if we needed anything else. The day bar restaurant also is closed whilst the sign is still outside and the bar is still in the pictures, once again this is purely misleading as they think they could eat a dinner downstairs whereas they actually have to run out to the local takeaway across the street. The host needs to update this listing immediately as it has been mentioned by others and they have acknowledged it and done nothing about it. The receptionist wasn't very welcoming or smiley when we arrived and was not too informative. The room also lacked information as well like when breakfast is, WiFi password etc which is usually displayed in the room alongside the reception. He only seemed interested in the money and giving the key card and where the room is. When I booked the room there was an option to pay at the property.

location is excellent!

beds aren’t too comfortable but you do get what you pay for