Hotel Okura Fukuoka

This was an absolutely beautiful hotel. It was very well maintained. The facilities aren't the most modern, but the staff, and service are exceptional. They were there for every need you could ask for. Breakfast was delicious. The only thing I could say that could be improved were the beds. They were a little hard for our taste, but it didn't take away from our stay. Views were beautiful. Good location. Taxis on demand. We would most definitely stay here again.

Beds were a little hard. Everything else was great!

The staff attitudes and services were excellent. The staff were always ready to render assistant of any kind to guest, very attentive unlike one I visited even thouth it was an international hotel at the Canal City. The room was reasonably large by most hotel standard which was a plus point. The bed was clean, firm and comfortable. The pillow did not have the muggy odour in some hotels where you need to put the tower over it to alleviate the odour. The lifts four units, were usually available whenever you need to use it. Location is convenient to train station amd other amenities.

The gym opens only at 8 am and closes at 10 pm. Hence not suitable for business people who would like to do some exercise before the first meeting in the morning.

Breakfast offers a good spread. Staff is friendly and helpful.

I do not like the idea that the gym facility has to be paid. And the gym equipment is sub standard.

The recommendation of the Kogyoku Sushi restaurant was great as it was a Sunday and the restaurant in the hotel basement have a good chef, good menus and friendly staff, a much enjoyable, good Omakase sushi meal of choice. So was the Yamazato - excellent dinner with great serving staff.

It was disappointing at the Teppanyaki restaurant Sazanka on my last night, where I was being directed to a table which was service by a new young chef who was serving the left side of the teppan table. The sequence of serving the menus was also not good - in my 30 years of taking Japanese teppanyaki in the like of Okura Tokyo, New Otani Tokyo and Osaka, Imperial Tokyo and Osaka, Serena Tokyo Roppongi, this is the worst teppan I had. Rather unprofessional and without status. I was disappointed by this standard being presented by an Okura restaurant. I hope Okura can remedy such a bad presentation. In term of checking in upon my arrival - without asking if I am a Okura Harmony member, I was asked to wait until 3pm for check in and register my room. The front desk was not allowed to check me in. However, I found out from looking at people checking only to realize Okura member can check-in before 3pm. I am abhorred by again the Okura hotel service, and their front and lobby staff of such ignorance and the way they treat a foreigner with such unfriendly mannerism. A very unbecoming of a great name hotel, but most disappointing.