Kelapa Retreat and Spa

Divine location- beautiful long beach – infinity pool – and truly away from it all.

Honestly, nothing

The peace and tranquility was only surpassed by the friendly and attentive staff and management

We enjoyed the remote location and appreciated the "retreat" aspect if our holiday, but guest must be aware of and plan for a minimum three hour drive from Denpasar International

Nice Pool, very good breakfast (local and international breakfast).

Massage is overpriced

We liked the location, as it was quite remote and surrounded by nature, with great sunset views over the ocean. The food, especially at breakfast, was really delicious, and the menus offered plenty of variety, even for vegetarians. The ocean is truly beautiful, and you can always sense its force. Although the currents are very strong and you cannot swim, you can still enjoy the waves. However, we were able to compensate to some extent by swimming in our villa pool, which was quite large. We really enjoyed the massage sessions we had, including the healing treatment by Heni, and the feel and sound of the ocean was a bonus. The village trekking tour was also a nice touch.

Housekeeping still has work to do to ensure a pleasant stay, such as checking toiletry supplies, removing used plates, emptying waste bins, and at the very least locking the door when leaving the villa. We were unpleasantly surprised by the quality of the towels in the room. At times, the beach was shockingly full of litter. While we understand that the currents were bringing it in, it is expected that staff maintain a clean beach regularly. The most unpleasant experience, however, relates to the way reviews appear to be obtained. Tourists are offered a free massage session in exchange for leaving a review, which the hotel staff then checks before the massage session is booked. This inevitably causes misrepresentation by encouraging biased positive reviews, misleading future guests, as was the case for us. We tried diplomatically to avoid responding to this practice, but we felt pressured to do so. We did not do it, yet this experience left an unpleasant shadow over our stay.