Dragonfly Hotel Bury St Edmunds





7.6Good
(1,297 Ratings)
"Friendly staff.
Clean rooms.
Great breakfast."
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3-Star Hotel
High-end valueWell priced for this area
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Located on the edge of the charming old town, the Dragonfly Hotel Bury St Edmunds offers free parking and is near to the A14. Cambridge, Ely and Newmarket are all within about 30 minutes’ drive.
Business facilities
Free WiFi/internet
Free Parking
Non-smoking
Heating
Bar
WiFi/Internet
Garden
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.6Good
(1,297 Ratings)
"Friendly staff.
Clean rooms.
Great breakfast."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
It just all worked.. Nothing flashy was needed but everything was good clean and comfortable
No problems at all
10.0 / 10.0
Friendly staff.
Clean rooms.
Great breakfast.
Nothing. Brilliant hotel to stay at.
8.0 / 10.0
Good location near to main rd
Room was too hot at one point in night and needed another pillow each
4.0 / 10.0
The location for work.
Restaurant was bad. Lack of staff. Food was overpriced. The hotel was expensive for what it was. My room had no heating and the towel rail wasn't working.
6.0 / 10.0
Room was clean and tidy but would benefit from a more recent refit -decor - not really suitable for business travellers (not applicable to me this trip)
Booked room was set far back in the property via multiple doors and stairs (room 414) upon arriving at the room, key did not work, all the way back to reception for key to be re-coded, only to find the room already occupied. Guess already in situ was gracious about the issue, again 3rd trip back to reception (with luggage) to ask for a different room - no real explanation as to what had occurred (clearly my room from pre-booking had been swapped). Staff on reception assisted with bags back to new room (212) and apologised. Could have been handled better and clearly a process issue occurred with check in as the room was occupied and this should have been noticed. - Check in around 9pm on Tuesday 10th Feb
7.0 / 10.0
Good location nice staff
Nothing
9.0 / 10.0
Comfortable room
Food in restaurant was lovely
Staff were all friendly and approachable
Room was very hot
10.0 / 10.0
Great value for money.
Clean, free parking!, good facilities, convenient location, friendly staff. Very happy. Will definitely stay again.
Nothing
8.0 / 10.0
Comfortable bed. Electric car charging on site. Convenient location on edge of Bury.
Breakfast food was disappointing.
8.0 / 10.0
Room was comfortable enough a little dated, again bathroom was ok nice and clean but a little outdated
Breakfast choice was poor.
10.0 / 10.0
Sam and Luke were fantastic and an asset to the company. I will definitely return in future. Thanks for a lovely stay.
8.0 / 10.0
The staff were excellent: friendly and helpful There was, ample parking. I did not partake of breakfast personally, but others did and reported that it was excellent. It was possible to walk into town but it was one mile or so away, so not a Central location, but I knew that before I arrived. The taxi firm recommended were prompt and inexpensive.
Not much you can do about the location.
8.0 / 10.0
Comfortable stay, friendly and helpful staff.
For the price, no complaints.
9.0 / 10.0
Clean
Friendly staff
6.0 / 10.0
Room was fine for the price. Everything was clean.
The water pressure in the shower was generally poor. I stayed 7 nights and had one shower with good pressure. The rest of the time it was little more than a trickle. The room was very dim. I was on a work trip, and had to balance my phone on the TV shelf to provide a working light.
6.0 / 10.0
Was very clean and the staff were lovely. Really great people working there.
The bed was very uncomfortable and the plugs were not situated anywhere near a mirror. Though the staff were lovely enough to provide an extension cable
3.0 / 10.0
Great location
Party nights were on which meant we were unable to sit and have a quiet drink and something to eat. We had to sit in the conservatory which had party guests in who were drunk and very loud. We ended up having to go out of the hotel to eat and have a quiet drink. We ended up only staying for one night instead of two because of this. We were not told about the party nights. We also told them that we were both disabled but git put in a room that was a long way from reception!!!! We went to speak to someone on Saturday before we left but they were busy setting up the restaurant. Nobody on reception so we just left.
7.0 / 10.0
The location , the room and bar.
The bar staff inexperienced.
The breakfast was not worth the money and there was only one person cooking , serving and clearing . As a result most of the hot food options were missing or cold .
8.0 / 10.0
Very clean room but smaller than we're use to, but it was only for one night. Free parking. Staff were pleasant.
Food for dinner wasn't great value we didn't think ie size of portions. I had to ask if there were any veggie options such as veggie sausages at breakfast and was told they could cook some that would be ready in 20mins. I declined the wait so all in all not a great value breakfast for us.
8.0 / 10.0
Convenient location
Felt cold heating was too low
9.0 / 10.0
Very tidy, friendly staff.
Nothing
7.0 / 10.0
Convenient location not far from Sainsbury's including a fuel station.
No control for heating in room's it got hot then cold throughout the night's,.also could use USB ports near beds.
8.0 / 10.0
Great location nice friendly staff
Fire alarm kept going off, however, understand it was due to someone using an air fryer in his room!
8.0 / 10.0
It was spacious, warm not too busy
Too close to busy A14
9.0 / 10.0
Lovely quiet location with plenty of parking space available for this who drives and easy access areas for taxi pick up and drop offs. Gorgeous spacious rooms. Comfy bed make for a nice night's sleep. Plenty of tea and coffee & sugar choices. Decent amount of towels too. Only a 35 minute walk to station, 25 to city centre or just under 10mins to other in a taxi with a bus stop outside.
Confusion over check in time. Website and booking.com said 4pm. Welcome letter in room says 2pm. It should be the same across the board also I think 4pm is a little late for check in. It was a slight inconvenience for me. I waited nearly an hour before I could check in.
9.0 / 10.0
Good facilities, clean, comfortable. Nice breakfast.
Took a while to replenish the bacon at breakfast, maybe just a one-off.
10.0 / 10.0
Everything
The bed was very hard but im just being picky
9.0 / 10.0
Owing to commitments, did not have time to experience breakfast.
Not applicable
7.0 / 10.0
Convenient location
Felt a little tired and carpets grubby
4.0 / 10.0
Staff were friendly. Beer was cheap.
The building is dated. Our room was tatty. The toilet had not been flushed properly. There was a cigarette burn of something on the corner of the bath. The bin was badly dented like it had been hit with a hammer. Edging strip missing on the bedside table. The road traffic was constant all night with the window open. Pillows were flat.
9.0 / 10.0
Good facilities and excellent value
nothing
8.0 / 10.0
The checkin at reception was efficient.
The hotel was very clean and inviting and the directions to the rooms were extremely well signposted throughout the hotel.
NB: Not sure if the hotel had a lift but getting to many of the rooms requires navigating a lot of stairs
Evening meal in the Restaurant: The service in the restaurant was extremely slow and it appeared that staff had to jump from one responsibility to another.
ie the receptionist then became the bar person and then became the waiter in the restaurant.
Took ages for our food to arrive.
Breakfast Buffet: the breakfast buffet was also poorly managed, with staff being slow to replenish the food.
8.0 / 10.0
Very pleasant, clean, and fairly quiet hotel with a laid-back atmosphere friendly and efficient staff. Usual as expected for the room and mattress comfortable, which is always a plus. Plenty of parking spaces, 1 mile walk to the town centre for visiting cathedral, gardens and plenty of shops etc.
One evening meal was a bit hit & and miss, chicken kebab was cold meat wasn't what was expecting should be indicated as cold chicken as the style on menu was more like an open wrap with chips.
9.0 / 10.0
Well situated for me needs
Bedroom was clean and tidy but only lit by little more than two bedside lights.
7.0 / 10.0
Our booked room ‘large double bed’ was not a large double bed and we asked to be swapped to a twin room and the staff organised that quickly. The restaurant food was good when we were there.
Hotels still seem to have too much furniture in rooms and not enough room to accomodate suitcases. Also, they lack hanging space for towels to dry properly. This hotel had no covered area to load or unload luggage from the car when it’s raining.
Wifi was very poor in the rooms but ok in common areas.
10.0 / 10.0
Lovely hotel to stay at. Room was clean and tidy, staff is friendly and helpful
N/A
9.0 / 10.0
Cleanliness and nice atmosphere
Nothing
8.0 / 10.0
Pleasant staff, clean and comfortable room. Good breakfast. Speedy check in and out. Plenty of parking.
Room was dark. Traffic noise.
10.0 / 10.0
The receptionist on duty was excellent and very
helpful throughout my stay.
All the staff I interacted with were pleasant and helpful.
For the cost of my stay - nothing
5.0 / 10.0
The bed was comfy and the tea and coffee was nice.
Dirty toilet, it hadn't been cleaned or flushed. There was a floater in the pan. Also we must have been under the water tank in the loft because it was so noisy all night.
Not the hospitality I would like to experience again at £130 a night. Very poor.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Dragonfly Hotel Bury St Edmunds. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Dragonfly Hotel Bury St Edmunds pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Dragonfly Hotel Bury St Edmunds?
We found 17 amenities for this rental. This includes business facilities, free wifi/internet, free parking, non-smoking, and heating.
