Mercure Norwich Hotel

7.7Good
(616 Ratings)
"Great location"
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4-Star Hotel
High-end valueWell priced for this area
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Located just 1 mile from Norwich Airport, the 4-star Mercure Norwich Hotel features a fully air-conditioned Brasserie Restaurant and Club Bar. The hotel is located 1 mile from Norwich International Airport and 3 miles from Norwich City Center.
Business facilities
Airport transportation available
Free airport transportation
Free WiFi/internet
Free Parking
Non-smoking
Heating
Wheelchair accessible
Bar
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Family friendly
Smoking allowed
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.7Good
(616 Ratings)
"Great location"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
Location
None
8.0 / 10.0
Great location opposite mcdonalds and wetherspoons with bus links to centre. £10 taxi to centre and lovely, friendly staff. Yummy breakfast too.
It is dated but clean and comfortable
6.0 / 10.0
Easy location to get around. Lots of parking. Friendly receptionist.
Pillows were too big. Bedroom was really hot. Tinned water in bedroom tasted like metal.
Hot breakfast was stale and cold.
Cold breakfast was stale. Pastries dry like they had been there a few days.
Hallways ready for a refurb. Looked scruffy.
8.0 / 10.0
Staff were all lovely, friendly and liked a laugh without losing their professionalism.
Food was good, room was great.
Corridor leading to the room looked a little tired.
10.0 / 10.0
Great location
9.0 / 10.0
The hotel was very comfortable and warm. The beds were lovely and we both had good a sleep both nights.
The staff were very friendly and helpful. It was a very good location and public transport was a few steps away into the city centre with a very good bus service.
The breakfast buffet was lovely with plenty of choice to suit all tastes.
When we arrived we were too early to book in but the lady on reception did not leave her seat at the back of the area and spoke loudly to us from behind a bank of screens. Not very welcoming at all. Unfortunately we saw the same lady use the same behaviour to another guest. This was in such contrast to all the other staff who were so friendly and helpful.
10.0 / 10.0
Impeccable service and staff. Room was warm, clean and the bed very comfortable. Breakfast was great with variety of fruit, cereal, pastries etc. Staff very friendly, helpful and kind. Highly recommended, will come back again.
No lift to the rooms upstairs and the WiFi wasn’t great.
8.0 / 10.0
Erin on reception was very helpful and went above and beyond.
Excellent choice at breakfast.
Little bit dated inside.
9.0 / 10.0
Very friendly staff room was extremely spacious
Bed was extremely comfortable
8.0 / 10.0
Location ideal for local amenities. I was only staying for a works Christmas party, and am local to the area, but would recommend it to people from out of county as a good base for exploring.
8.0 / 10.0
room was good, pillows too soft - - used the AC as was quite warm during the night and that settled our sleep
bar was not attended too had to ask for service later in the evening
be good to have some sockets with usb ports
8.0 / 10.0
Location, comfortable very large bed, warm enough during a cold weather spell
Nothing against really. It is located on a busy road which makes access a little tricky sometimes.
2.0 / 10.0
Breakfast was fine
Very noisy throughout the night time, shouting and screaming from the carpark and loud in the corridors.
Didn't sleep well at all.
No kettle, tea or coffee in the room.
Wasn't a pleasant experience.
8.0 / 10.0
Ample parking, very helpful reception staff especially Abbie. Bed comfortable and room clean.
Food was hit and miss. Burger appeared to have a piece of bone in it and eggs at breakfast were rubbery and overcooked however overall pricing was very reasonable.
8.0 / 10.0
I was on the ground floor but did note that there was not a lift to the upper level. The bathroom was roomy and clean, the bed comfortable.
Breakfast was a choice of cereals/pastries/continental with a good cooked breakfast available too. There was no unsweetened muesli available nor fresh natural yogurt on some days. A pot of tea would have been nice rather than a push button machine and hot plates for the cooked breakfast. Staff were polite and helpful.
I was part of a group booking, the evening meals were ok, more fresh veg would have been welcome. There appeared to be a lot of food left over sometimes, which I hope didn't go to waste.
10.0 / 10.0
A 40 minute wait for evening meal, although we were first in the restaurant & ordered our meal first the other two couples got theirs before us & we had to ask what was causing the delay ¡!!!!
7.0 / 10.0
Comfortable bed, friendly staff, nice to have 2 complimentary cans of water.
Hotel is in need of a refurbishment - carpets are thread bare in several places and rooms/corridors are dated.
5.0 / 10.0
Breakfast was fine
The decor needs bringing into the 21st century. The corridors reminded me of the Aussie soap "Prisoner cell block H"
1.0 / 10.0
Nothing
Very old and dated for the money they charge
Never book there again
7.0 / 10.0
The location, the style of the rooms, the free parking, secure feel.
There was a large stain on the carpet by the bed, I’m unsure what this was but it looked like red wine.
10.0 / 10.0
Clean, comfortable, lovely staff, great food
6.0 / 10.0
The staff.
Room was shabby, film on the window. Marks on the wood/walls.
10.0 / 10.0
Excellent service me and my partner we had excellent experience this time specially room was outstanding thank you management 😀 😊
Everything
10.0 / 10.0
The room was clean and warm. The bed was very comfortable. The breakfasts were great as were the evening meals. The staff were exceptional. When my wife became ill, they couldn't have been more helpful. They deserve a medal.
6.0 / 10.0
The hotel itself was clean, the bed was comfy and the shower was ok.
The food was very poor, not home cooked and certainly not international cuisine that was advertised on the website. Our meal was rushed out and we felt rushed to leave the restaurant even though the restaurant was empty.
3.0 / 10.0
Staff very friendly and helpful.
The hotel’s interior is starting to look a little worse for ware, grubby stained carpets, ripped shower curtains and the windows allowed to much noise in from the main road. Breakfast was ok but a bit expensive at £12 a head on top of the price for the room. Will give it a miss next time.
8.0 / 10.0
Easy check in. Room comfortable. Breakfast lovely.
9.0 / 10.0
we liked that the food service as it was available after 22.00 and the location
nothing noted was a little noisy in the corridors and could here someone having pee in the other room or thats what it sounded like
8.0 / 10.0
Comfortable bed and spacious room
Breakfast items could be very dry under heat lamp
3.0 / 10.0
Breakfast
Dinner choice
Total price charged
Apologetic staff re. Lack of food choice for dinner and being told you would need to pay extra for something you paid for in advance .
Old style furniture and carpets . Interior and exterior design poor. Does not match current times or photos advertised .
Tea facilities in room x1 tea bag each only and had to move kettle etc to plug in.
6.0 / 10.0
The bed was amazing.
Best sleep i have ever had
Staff
I waited at reception a long time waiting to check in. Several members of staff saw me and walked past.
Not the welcome i had exspected .
After a long , stressful day at work , a smiile and better check in would go a long way
7.0 / 10.0
It easy to find, nice location & parking facilities
Couldn’t locate the lift strangely, didn’t I bother to ask, so not really a dislike, they need to sort out the room flooring in particular the the high foot path area as it could be dangerous loose flooring
10.0 / 10.0
The breakfast was fantastic, staff were friendly, beds were comfy.
The location was on a industrial estate but was quiet..
8.0 / 10.0
Breakfast was fab. When we arrived the lady was so so helpful. Our rooms were very comfy but tired, could do with a bit of decorating. Beds were very comfy. Upon arriving at the hotel you come in from the side and it looks very run down but then when you get to the front, we were all pleasantly surprised and thought 'thank god'. All staff were friendly, including the cleaning staff. We got a taxi into the city centre which cost us £8 for 4 of us (1pm).
Would stay again but the whole place needs a bit of a revamp.
Side entrance and the fact it looks very dated. The room you have breakfast in was so lovely.
7.0 / 10.0
Breakfast was really great. Bed and bedding and towels were good, slept well.
Dated, threadbare carpet in room
8.0 / 10.0
I liked the location a lot. It's outside the city so it's not very busy around. It has a pub (restaurant) next to it, 2 minutes walk, and a supermarket (ASDA) and petrol station. So you have all you need around.
The room has a kettle with coffee or tea and water to drink. It also has a hair dryer, air conditioning.
Very comfortable bed and good pillows.
We just went there to spend a couple of nights, no breakfast, no drinks. We had other places to go so didn't need to go to the hotel's restaurant. Just for sleeping there is perfect
7.0 / 10.0
The location was ideal for exploring the area, the reception staff were friendly, informative and welcoming; the breakfast staff were amazing buzzing around, helpful, cheery. The only lower rating would be down to the fact that the hotel and our room were a bit dated and could do with an upgrade. Otherwise, clean, comfortable, good value for money, excellent staff and perfect location for our purposes.
As mentioned above, the room was a little dated and could do with an upgrade, but the room was clean and comfortable.
8.0 / 10.0
The staff were all great. Friendly, helpful, and cheerful. The bed was huge and very comfortable. Bathroom looked like it had been recently refurbished and the shower was great.
Breakfast was fine - the natural yoghurt was particularly lovely, and there were plenty of options - rolls, pastries, cereals, fruit, cheese and ham and cooked food.
The room was very hot. There was air conditioning but it didn’t stay on for very long.
8.0 / 10.0
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FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mercure Norwich Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Mercure Norwich Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mercure Norwich Hotel?
We found 21 amenities for this rental. This includes business facilities, airport transportation available, free airport transportation, free wifi/internet, and free parking.
