Hotel U Prince Prague by BHG

The suite we stayed in was magnificent. Totally blew us away. The views from the living room window and balcony were priceless. The hotel is in the old town square next to the clock. The whole area is alive with activities, restaurants , bars etc etc. The rooftop terrace is a must do but be prepared to wait for a table.

Paying 350 euros night for a suite i did not expect to be charged 6 euros fo a bottle of water in my room. Total rip off. If you have a lot of luggage it may be difficult getting to the hotel because it is in a pedestrian zone.

Very with clean up with to date with decoration that perfectly matched the city around it

Location and cleaning

Nothing

The style of property was stunning in keeping with the old town beautiful.

The service was awful not a 5 star quality you are paying for a stunning hotel in a fabulous location but awful service sadly. Negatives: Breakfast awful no fresh orange juice to get freshly squeezed you have to pay extra! No hot water for cup of tea the water given was tap hot water not from a kettle! Squashed into a small room for breakfast. Concierge- what a joke this is in respect of the tall blonde one not the dark haired (sorry didn’t get names) asked him a few questions related to places to go and he had no idea we wanted advice about getting to Kutná Hora and he just looked blank and could not help!! Luckily I had researched but we wanted advice. To wrap it up when looking at the bill they had the cheek to charge 200czk per night without even telling us it was on there. To be honest it isn’t a huge amount I know but the principle of not saying and you are paying up front for a tip when you don’t know if service is good. Positives: Absolutely stunning hotel beautiful decor great location we had a junior suite where we overlooked the astronomical clock. We had lunch in the hotel restaurant and food was delicious and service was great. The bar is also very atmospheric and worth going too. So despite my gripes the hotel is amazing but the 5 stars must have been given due to location not ability, service or hospitality.