Hotel U Prince Prague by BHG

Very with clean up with to date with decoration that perfectly matched the city around it

Location and cleaning

Nothing

We loved our stay at Hotel U Prince Prague because of the location, the helpful friendly staff, the great breakfasts, the comfortable furnishings. We really can’t think of anything to complain about and we would definitely stay there again if we ever return to Prague.

The style of property was stunning in keeping with the old town beautiful.

The service was awful not a 5 star quality you are paying for a stunning hotel in a fabulous location but awful service sadly. Negatives: Breakfast awful no fresh orange juice to get freshly squeezed you have to pay extra! No hot water for cup of tea the water given was tap hot water not from a kettle! Squashed into a small room for breakfast. Concierge- what a joke this is in respect of the tall blonde one not the dark haired (sorry didn’t get names) asked him a few questions related to places to go and he had no idea we wanted advice about getting to Kutná Hora and he just looked blank and could not help!! Luckily I had researched but we wanted advice. To wrap it up when looking at the bill they had the cheek to charge 200czk per night without even telling us it was on there. To be honest it isn’t a huge amount I know but the principle of not saying and you are paying up front for a tip when you don’t know if service is good. Positives: Absolutely stunning hotel beautiful decor great location we had a junior suite where we overlooked the astronomical clock. We had lunch in the hotel restaurant and food was delicious and service was great. The bar is also very atmospheric and worth going too. So despite my gripes the hotel is amazing but the 5 stars must have been given due to location not ability, service or hospitality.