Western Isles Hotel

We had a family suite on the 3rd floor which was very spacious clean and views to die for. The hotel itself is up a steep hill which made it problematic with a young child and a push chair but I didn't realise that when I booked it. We did not have a great welcome. We arrived at 1130 which was very early due to ferry times and the receptionist was not overly welcoming - she seemed completely disinterested, told us check in was 4pm which we were aware of but made no effort to tell us she could prioritise our room being cleaned given we had a young child and was pretty unfriendly we thought - so no warm welcome there. Subsequent staff members we dealt with were lovely. Due to the walk down to the town which was via a very steep hill or 100 steps we decided to eat in the hotel for dinner. The service was great in the bar and restaurant and staff were very nice. The food was lovely. The hotel itself is an older type hotel and in areas looks a bit tired but overall we enjoyed our stay.

Not given a warm welcome. Disinterested receptionist.

Loved the feel of the property and the generally original but well maintained presentation.

We were very happy with the property.

Amazing view from our room of the water and the dolphins playing in the bay.

Percolated coffee at breakfast sitting on a hot plate for ages leaves the coffee tasting revolting.

The oom was a good size, and I already knew we would be facing inland. The dining room had a splendid outlook, and the breakfast was excellent. The parking and position of the hotel was first-rate. The water pressure very good. The hotel is agreeably dog-friendly since our visiting friend has a dog.

I was expecting an old-world, traditional hotel room but the brown furniture was cheap, the pictures awful (I took one down for the duration of our stay!), and the bathroom pokey. I had to reach behind a flimsy cupboard to access a plug to re-charge my phone. Where was the 'Grand Old Lady' of Tobermoray? Missing in action, I fear. The management is efficient and polite, but the decoration of the hotel is deficient of good taste. Unfortunately our room didn't smell good, but it was very clean so this may have related to the last incumbents and wasn't the hotel's fault.