Residence Mercure Paris La Defense Grande Arche





7.2Good
(956 Ratings)
"location and cleaning"
Verified guestDon't miss out! Price and availability may change
2 guests · 1 bedroom · 1 bath
High-end valueWell priced for this area
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Includes essentialsFree WiFi/internet, Air conditioning, Bar and more
The Mercure Paris La Défense Grande Arche Residence is located 5 minutes walk from La Défense Arena and 10 minutes walk from the La Défense business district.
Business facilities
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7.2Good
(956 Ratings)
"location and cleaning"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
1.0 / 10.0
I didn’t like anything, it was a terrible experience
I arrived at the hotel in the evening, and I had already informed them of this by email. However, when I arrived, I was not able to access my room immediately and had to wait for more than an hour. After that, I found out that the heating in the room was not working. They provided only a small portable heater and did not offer any extra blankets, even though the temperature outside was zero degrees،this was not the only issue; other things happened afterward.
7.0 / 10.0
Convenient location for La Defence Arena
Single chair bed
7.0 / 10.0
It is juuuust 5m near the subway station which is super convenient. The bed was the most comfortable I’ve ever slept in. Bet linen and towels were super crispy clean. Everything worked - so the place satisfied our needs for 3 nights stay. It was nice to have the apartment divided into 2 rooms which gave us all some privacy
The apartment needs (like begs) for renovation. Even though everything worked as expected - there were signs everywhere that no one really took care of it for a very long time.
5.0 / 10.0
It’s close to the arena
Window and air circulation. Humid. No electric fans
9.0 / 10.0
location and cleaning
2.0 / 10.0
It was a very convenient location
The staff put us in the wrong room (3 singles beds), we tried calling reception, no answer, had to get ready for the concert and my partner got onto them and they said they will be over to fix it, an hour went by and nothing so we had to go with all of your stuff down to reception up the street to solve the issue, we wait in line for ages until they finally gave us what was meant to be our room (a double bed)
Now we are late to this concert I've been waiting 10 years to see and the whole reason we even went on this trip from Australia to do Europe was to be at the very front in the gold standing area which we paid triple to get. I'm not pleased with the staff that put us in the wrong room, especially since our room was available so I don't even understand why they would do that. The bed was uncomfortable, the whole experience was horrible. And they tried to get tax from us twice. Where is the organization, and they knew we were going to the P!nk concert and probably thought that's why they could get away with everything or because we are tourists, either way we are still people and deserve the room we paid for.
6.0 / 10.0
easy transport link
mould in the bathroom. strange smell
1.0 / 10.0
nothing
rooms are extremely bad equipped, dirty rooms & bad smelling passage
AC was not working and parking is extremely difficult to find
9.0 / 10.0
Comfy beds, kitchen, and shower. You have basic services for your needs. The staff were also very responsive. The location is good and close to the train station.
The hallways were generally clean but quite a bit outdated.
2.0 / 10.0
Dirty and very poor condition for a Mercure
The room and bathroom were bad
5.0 / 10.0
Location is next to public transit.
Mold, and stain in bathroom.
Heat system is out of control, hot and cannot bring room temperature down, unless turn it off.
Lots of street noise during the night
7.0 / 10.0
The shared spaces of the hotel were lovely. Breakfast was great. Our apartment room was a good size for two adults and a baby. Having the separate space in the apartment for the cot was really helpful, as was the kitchenette.
Our room was very tired generally and could with redecorating. The bathroom needs fully refurbishing - tiles we're coming off the wall and the shower head was broken (this was fixed during our stay). Many of the plug sockets were loose and unsafe, especially dangerous with a baby crawling around!
1.0 / 10.0
Nothing
Worst experience staying in a hotel. We were bitten by mosquitoes or bed bugs. My hand got swollen and my son’s arm and forehead. No cot for baby. Instead folding bed. Like hospital bed. Folding bed was not long enough for an adult (my son). Lights not working. Disgusting smell in the room
1.0 / 10.0
Personnel was nice
Fairly easy to find
Convenient location near public transport
The room was book for 2 and they gave us 2 double bed.
There was a lingering malodour.
There was no other available room in the hotel so I did nit stay.
Carpet and furniture very outdated
There
6.0 / 10.0
No breakfast consumed. Flexible "self service" checkout.
No room service, room "smelly"
8.0 / 10.0
Breakfast was excellent
First room was basic and toilet flush ceased working on second day however a lovely receptionist moved us to an upgraded room in the main building which was excellent.
2.0 / 10.0
location was great
plug socket exposed and Humidity on the wall of the bathroom
2.0 / 10.0
Did not like the room and the air conditioning was broken will it was 35c outside.
Also the staff could not relocate us or fix the problem.
Broken air conditioning, small bathroom.
4.0 / 10.0
The garden in the main building.
They didn't clean the room once in four days. The air conditioning is very bad.The third bed for the baby is awful. I do not recommend this hotel.
1.0 / 10.0
Very bad experience with you li feel I have been cheated you say it is 4 star hotel it not even 1 star
7.0 / 10.0
General good,
Hot water coming suddenly while you are taking shower
2.0 / 10.0
I liked pretty much nothing!!!
The room was horrible and very old
1.0 / 10.0
location
it’s not fit for purpose, rooms are dirty and outdated. holes in curtains, mold in bathroom.
9.0 / 10.0
the proximity to every where
7.0 / 10.0
the location and the staff
FAQs
Is parking included with this apartment hotel?
Parking is not specified as an available amenity at Residence Mercure Paris La Defense Grande Arche. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment hotel?
We didn’t find pool listed as an amenity for this apartment hotel. It may be worth double checking if a pool is important for your stay.
Is Residence Mercure Paris La Defense Grande Arche pet friendly?
Unfortunately, this apartment hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Residence Mercure Paris La Defense Grande Arche?
We found 1 amenities for this rental. This includes , and business facilities.
