Amari Colombo Sri Lanka

Returning guests here. 10/10

My wife and I have travelled extensively and stayed at many wonderful hotels around the world, including properties with Club Floors, and our experience at the Amari has genuinely been exceptional. From the moment we arrived, we were impressed by the quality of the hotel. The check-in experience, room, pool, bar and gym have all been outstanding. The Club Floor afternoon tea was sensational and a real highlight of our stay. A very special thank you to Mr Authi and Mr Harsha Jayakodige. We had the opportunity to speak openly with them about our experience, and what impressed us most was the way they listened, took our feedback seriously and acted on it. Their professionalism and genuine commitment to ensuring guests have a great experience deserves recognition. I would also like to give a very special mention to Mr Jayawardena, the Hotel Manager. He personally checked in with us throughout our stay to make sure everything was going well and that we were being looked after. On our final night, he asked about our flight time and, knowing we had a late departure, very graciously arranged an extended check-out so we could enjoy our final day without having to rush. That level of personal attention was genuinely appreciated. 🍳 And the breakfast… WOW! Without exaggeration, this is quite possibly the best hotel breakfast we have ever experienced anywhere in the world. The sheer variety is extraordinary. There are multiple stations offering different cuisines, with an incredible choice of freshly prepared food. You can move from one station to another and experience completely different flavours and styles of cooking. There is something for everyone — and the quality is every bit as impressive as the variety. The presentation, freshness, choice and attention to detail are exceptional. We’ve stayed at a lot of hotels around the world, and we’ve experienced some very good breakfasts, but the Amari breakfast genuinely stands out in a league of its own. A huge thank you to the entire breakfast team and especially the second-in-charge chef. Unfortunately, after meeting so many wonderful staff members during our stay, I wish I could remember everyone’s names! Please know that your hard work certainly didn’t go unnoticed. And then there is Attico! A massive congratulations to Mr Udesh and his entire team at Attico, who looked after Kim and I like absolute royalty. The hospitality, attention to detail, warmth and service were exceptional. A special mention also to Jay Z, the DJ at Attico. Fantastic tunes, a great personality and a real ability to add to the atmosphere. He made our evenings even more enjoyable. What really stands out about Amari is not just the beautiful property, but the people. When you have managers who genuinely listen, staff who genuinely care, chefs who take pride in what they produce and a team that goes out of its way to make guests feel welcome, it makes a huge difference. We were originally planning to leave, but after the wonderful way the team responded to our feedback, Kim and I decided to extend our stay for another three nights. That decision says everything. Thank you to everyone at Amari for looking after Kim and I so incredibly well. And to Mr Authi, Mr Jayakodige, Mr Jayawardena, Mr Udesh, Jay Z, the breakfast team, the chefs and every member of staff whose name I have unfortunately forgotten — thank you. You turned a great hotel experience into a genuinely memorable one. We will absolutely be back. ❤️

⭐️⭐️⭐️ I chose Amari Colombo mainly because Agoda advertised connecting rooms, which was extremely important as we were travelling with children and a baby. I also contacted the hotel several times before arrival and received written confirmation that the rooms would be connecting. Unfortunately, upon check-in, the rooms were not connecting, which was very disappointing, especially after all the prior communication. The cleanliness was also below what I expected from a relatively new hotel. The toilet grout had turned black and clearly needed a proper deep clean. I had to ask room service to clean the toilets again, and once they did, they looked almost as good as new — which unfortunately showed that the regular housekeeping was not thorough enough. The carpets also appeared dusty. On the positive side, although Amari is a relatively small hotel compared with some of the larger hotels in Sri Lanka, the rooms are surprisingly spacious. We booked a Twin room for three adults, and there was plenty of space to move around, which is a big advantage compared with many other hotels where rooms feel cramped. The reservations team was also very responsive and courteous before our stay, and I appreciated their willingness to accommodate our requests. However, the failure to provide the confirmed connecting rooms and the standard of daily housekeeping were significant disappointments. Overall, the hotel has potential, and the spacious rooms are a definite plus, but I expected a much higher level of attention to detail and service.

I stayed at the hotel for 5 days and 4 nights. The room service staff were good and helpful, and I appreciated their service. However, my experience with the staff at the “Ahara” restaurant was quite disappointing. They were not very responsive and, at times, came across as rude and unwelcoming. I believe the restaurant staff could improve their communication and customer service to make the overall guest experience better.