The Acala Shri Sedana

This place has so much potential! The garden is beautiful, the infinity pool is stunning, and the outdoor restaurant has amazing views. Unfortunately, the overall experience was far from relaxing.

First, we didn't get the sea-view room we had booked. Instead, we were given a dark room with a house and a tree blocking the entire view. Seriously? We had to argue with the staff just to get the room we actually paid for. Then came the billing issues. We were charged for minibar drinks we never touched, and the restaurant bills were such a mess that we had to triple-check everything because of the number of mistakes. Honestly, you shouldn't have to spend your vacation constantly checking bills and sorting out problems. The restaurant was also incredibly inconsistent. Some dishes were genuinely good, while others were terrible. The Buddha bowl, for example, was practically inedible. Another thing worth mentioning is the number of stairs. I'm a very fit person, but having to climb stairs for five minutes just to get to breakfast is not exactly what you want on vacation. Finally, the location isn't great. The surrounding area isn't particularly nice, and I would strongly recommend staying around Jungutbatu Beach instead. Such a shame, because the property itself has real potential. But beautiful views and a nice pool aren't enough when the service, organization, and overall experience are this disappointing.

Overall what made the holiday was the staff ... they were all fantastic and so helpful with anything we needed. The food is lovely for room service and the restaurant/pool area. The room was great and had everything we needed. Location wise - about a 10/15 min drive into town but the bonus is you get hilltop views.

The view was absolutely spectacular and worth a stay just for that! The staff were lovely and attentive; the pool and gardens were beautiful.

It wasn't a 4 star resort as advertised it was really 3 star and the bathroom had dead cockroaches in the drawers and the shower was slow to drain and overflowing a bit, the bathroom was average for a 4 star resort. Some of the food in the restaurant wasn't up to standard either so they should either remove a star or upgrade some facilities i.e bathrooms and food quality. Otherwise it was fantastic!

The rooms are clean and comfortable, the breakfast is good, the pool is a nice addition and there’s a free shuttle service which comes handy given the state of the road and the location of the hotel

Sleeping past 6am was very hard because there’s a CONSTRUCTION SITE 10 meters from the room which I feel like a heads up about would’ve been nice, constant noise from 6 am to 6pm isn’t really something you would miss when you promise calm and quietness… The hotel is far from everything with terrible roads so you’re a bit isolated and the restaurant food is unnecessarily expensive. It was also hard to communicate with the staff. For the price I wouldn’t recommend it.