Willows, Blackburn by Marston's Inn

clean comfortable .Good value .

nothing

Clean

Very little

Room were lovely and clean

The management in food facility’s where excellent, friendly and kind and without any persuasion made us extend our stay the rooms are clean and tidy a lovely relaxing place to stay but the staff at the restaurant make it better

Nothing it was what we wanted

Jamie was really helpful. Room was clean and good temperature. Handy location. Really enjoyed breakfast.

No room service. Bed a bit uncomfortable.

Everything

Not applicable

Tv and TV 3channels

³

1. We had a long journey to reach the location. 2. First room we were given smelled of marijuana. 3.Second room ww were given was cold. 4. We were told twice that the heating was on. 5. The room warmed at around 10 pm. 6. We asked for fries on all of our dinners it came with chips. 7. The meat on my mixed grill was cold espically the chicken. 8. At breakfast the smashed avacado came with 2 very cold hard poached eggs I spat it out it was that vile. 9. One woman seemed to be doing everything and looked bedraggled. 10. The car park was strewn with litter. 11. There was a constant beeping noise coming from the hotel entrance. Probably a heating fault alarm. 12. The shower ran constant luke warm water. Good for the enviro I suppose. If your continuosly happy with spending your well earrned cash on places like this go here.

Clean and comfortable room. The staff were very friendly and helpful. Great location near motorway junction.

Didn't have all of full breakfast ingredients.

Room was comfortable. Bar area clean. Food good

Poor beer selection, especially ales

I have regularly stayed at The Willows during my trips to the UK whilst visiting family. The hotel is annexed to a great traditional English pub with a fine choice of drinks including the fantastic Marston’s Pedigree ale. It’s a really well run hotel-pub , and the management with James and Kieran are doing a great job. It’s very comfortable and the rooms are always clean, tidy and have everything you need. The.hotel is perfectly located close to the M65 motorway and easily connects with other regional motorways. In 1 hour you can be in the heart of the Lake District or the Yorkshire Dales and it’s also perfect for folks on Sales trips, the price is very reasonable. I would have no problem to stay there for a business trip. There is an extensive menu available for dinner or lunch and a great Full English Breakfast as well if that’s your thing. Most of all the staff are very friendly and you get a warm Lancashire welcome.

Nothing negative to say.

The staff were very welcoming efficient and considerate the room was very well presented, clean and had everything I needed.😃😃

Nothing

lovely spacious clean room and bathroom. Bed was so comfortable had the best sleep. Plenty of tea/coffee sachets in room with kettle

nothing

Location is good, not far off the M65. The staff were friendly and helpful. Didn't have any food at the hotel, so can't review that. Pub was festively decorated which was nice.

The room was tired, there were stains on the walls. Not sure what they were but seemed like something had run down the walls. The room door didn't lock. The mattress was very hard. Just needs a face-lift to freshen the room up. We have stayed previously and the hotel was better then.

Cleanliness of hotel Decent full English breakfast

Check in and breakfast room in bar area . Cleanliness in restaurant poor .Unclear for hot drinks and continental self serve area poor Noisey bedroom doors. Please fit soft closing doors

It's convenient for my business in Blackburn and room was clean and tidy

Stayed here 4 times now. The food quality, service and variation is beyond me. I commented on this stay I'd had poor service previously with cold starter, average main and slow service. The lady on duty assured me that everything would be fine. The starter came (soup) which was average which did this time have a breakdown roll, unlike the previous week when it was cold and a piece 50p loaf white sliced bread. The main mixed grill (steak medium) was like rubber. When id finished and they cleared my plate I commented on the quality again. Didn't really seem bothered.id also ordered from my table a drink when my main came which eventually the bar staff realised and brought it as id finished my main about 25 mins later. I'd booked and paid breakfast but didn't bother. Previously the variation in quality again wasn't prepared to wait , also they say from 7am but on previous visits it's been later before they unlock and takes forever to get served. Not like they were busy. Pity as it's ideal for where my customer is but sadly think I'll be travelling further in the future

Very easy location just off m65 junction. Good view of hills from bedroom windows. Well served comprehensive breakfast. Good clean room.

I couldn’t open the bedroom window, but the room didn’t get too hot.

Incredibly handy having pub and restaurant right next door, quiet room and very good facilities

The cleanliness side could have been slightly better, mainly small things like the soap dispenser was dirty where we’d touch it in order to get soap out, and the card insert unit for power the cover kept falling off

Everything it was perfect

Nothing

Housekeeping good

Breakfast poor dirty tables ,un interested staff,continental breakfast not replenished, empty juice jugs etc,staff appear to be doing nothing, but place seems to be neglected at breakfast

Location, cleanliness

The bed was really uncomfortable, it was as hard as wood and sloped down at one side, my husband and myself had the worst nights sleep.

Emergency local booking as our flat was suffering a major water leak from the upstairs flat. Quick & easy check-in. Large, clean, comfortable room. Enjoyed on-site pub sunday lunch.

Anxiety of returning home to see water damage.

Top location, friendly, excellent value for money. Pub Food was very good 👌

We where near a busy road, but didnt hear anything from it. Clean and nice room

The only thing was the bed. It was to hard for us liking

Room smelt of smoke coming through AC unit and my room had stained walls!

Room was clean and warm, Food was very good and well priced. Staff are always friendly and welcoming. Bed was comfy.

Went across for breakfast at 7.30 and the pub was locked.

Comfortable room

Poor WiFi

Excellent accommodation for the cost, very clean room, good bath shower, traditional pub food at reasonable price, plenty of free parking, suited my needs perfectly,, I will stay again when in the area

Quiet, roomy, clean

Hard to connect to Wi-Fi

Lovely location. Very pleasant room.

I couldn’t fault it really

Clean and good service

No laundry service and no mini refrigerator in room

Location was good for us,

Breakfast could be better by cooking to order, couldn’t have omelette because no cooking pan ? Evening meal not great