Tsuyukusa

Everything was self service so I did not meet any staff but the communication via the booking app and email is very detailed and self explanatory. There is a shoe locker at the entrance for all shoes. Clean toilets and shower room. Room was small but sufficient. Private onsen was in main building and it is on a first come first served basis so one may have to wait if both onsens are occupied, but there is a common room for tea and drinks so one can sit there and drink tea while waiting. Basket, Yukata and towels are provided. Location is very near to bus station so it's good value for trips to kamikochi and shin hotaka etc.

Room was really small

Very clean, great stuff, location, onsen

I like everything

The rooms were nice. Perfect Place

The old lady was really angry and unfriendly

The outdoor Onsen is lovely, you can enjoy stunning mountain view while bathing. There's also a massage chair downstairs. The location is close to the bus stop (but then so is everything in this little town)

The room smelled of smoke, even though we asked for a non-smoker room. You make your own bed and then sleep on the floor. This gave me back pain after hiking all day and being exhausted and desperate for a good rest. There's minimal/no service. The host (a very old lady) was strangely rude to my kids and knocked on their heads with her knuckles while talking to them. They only give tiny, thin bath towels which doesn't cover anything or dry, and refuses to give extra when asked despite us staying for 3 nights. We had a superior room but is actually tiny and everyone sleep on the floor together with no space left inbetween. Check-out is at 9am which is unusually early and the little old lady was watching like a hawk to make sure you leave.... It's like we've encountered Yubaba from Spirted Away.