Hotel Helena

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review stars
8.3Excellent
(836 Ratings)
"excellent check-in, great breakfast selection, quiet and comfortable room, extremely clean 👌"
Verified guest
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8.3 / 10.0
Excellent(836 Ratings)

Hotel in Hamburg


Reasons to book

Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel

This stylish hotel is located in Neu Wulmstorf, directly on the B73 road. The Hotel Helena offers free WiFi and free private parking.

Map of Hamburg


Available Rooms

Things to know


Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

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    Ratings and reviews

    8.3 / 10.0
    Excellent(836 Ratings)
    100% verified reviews
    9.0 / 10.0
    Pleasant stay
    Staff was friendly. The dinner was exceptionally good.
    1.0 / 10.0
    We just wanted to wait for about 5 minutes in the waiting area but for some reason we weren’t aloud.
    The breakfast was enjoyable.
    The lady owner was extremely rude as we booked a hotel for two person and my little son had to come with us to wait for his mum to collect him but as soon as the lady saw she interviewed my son and she told like a police you should not talk I need answers from your little son and after that didn’t let him wait in the waiting area and told to get out without any reason. I told to his mum will come to collect him but the lady owner did not listen and she tried to cancel my booking. I had no choice but to take my son out and I called to my wife as soon as possible to collect. She asked me were I originally came from which I found very offensive. After my son got terrified of the lady he was in shock. I had no choice so I had to take my son outside because this was a knew country and If I cancelled my booking there was nowhere to stay.
    9.0 / 10.0
    No complaints
    The dinner at the hotel was great. My customers really enjoyed it. Sadly I missed the breakfast. Staff is very nice.
    Nothing
    9.0 / 10.0
    Nice restaurant and a comfortable room.
    We could sleep well, and the breakfast was pretty good. There was plenty of space to store our luggage. The furniture was very good. It was nice to have cold, free bottled water in the fridge in the room. The restaurant on the ground floor was very good. We enjoyed their food.
    Nothing really to complaint. The location was rather distant, 20 minute-walk from the train station, but it was OK as we like walking.
    5.0 / 10.0
    Good Hotel but unfortunately they don’t care of you
    Our plane for Hamburg was late of about 1 hour. At 23.15 when we landed I called the hotel to inform the staff about the delay asking to wait for us over the midnight closer. At the phone the guy of the staff was upset with me because check in time limit was up to 00.00 me, we arrived at 00.20, not very polite. Sorry but if you have an Hotel sometimes you deal with people that are traveling and delays can happen. I did feel my self welcome ! 👎 After 2 days I was ready for checking out, I called the reception at 10am and I informed them that I was in the need to leave the room at the very last minute at 11.55am , note that time limit of the regular check out was 12.00. For 4 times from 10am to 12pm every 20 minutes housekeeping/staff was entering my room without respecting my privacy. Unfortunately they didn’t care about me, the most important thing for them was to have the room cleaned before noon. 👎 Sad to say that customers needs are not on top of their priority list.
    7.0 / 10.0
    Good
    big room, quiet, comfortable bed
    horrible pillows No safe box in the room..poor breakfast
    10.0 / 10.0
    comfortable, quiet and clean—by far the best place we stayed in germany.
    excellent check-in, great breakfast selection, quiet and comfortable room, extremely clean 👌
    8.0 / 10.0
    Really good value for money and spotlessly clean
    The hotel was spotless The breakfast choice was excellent

    FAQs

    Is parking included with this hotel?

    Parking is not specified as an available amenity at Hotel Helena. For more information, we encourage you to contact the property about where to park.

    Is there a pool at this hotel?

    We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

    Is Hotel Helena pet friendly?

    Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"


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