Hilton Garden Inn NYC Financial Center/Manhattan Downtown

전체적인 위치는 지하철역과 가깝고, 페리 타기 편리하고, 방 크기도 적당하며 직원들이 친절하다는 점은 좋았음. 타임스퀘어 쪽이 시끄러워서 일부러 이쪽 지역으로 숙소를 잡았는데 방음이 전혀 안 되어 옆방의 기침 소리가 다 들릴 정도, 트윈룸은 엘리베이터 바로 앞인 것을 감안. 특히 4박 투숙인데 생수가 체크인 당시 작은 것 2병만 제공되어 추가로 요청하자 아래 샵에서 구매하라고 안내받음 (기본 1박에 2병씩은 제공되어야 한다고 생각.) 오전 일찍 나가서 5시에 들어왔는데도 방 정리가 안 되어 있었으며, 마지막 날에는 샴푸병이 비어 있는데 리필이 안 되어 있어서 샤워 중이라 어쩔 수 없이 그냥 비누로 머리를 감아야 했음. 힐튼 브랜드의 가장 낮은 카테고리라고 해도 기대에 비해 시설과 서비스가 많이 아쉽고, 가격 대비 만족도가 너무 낮아 아쉬움이 남는 숙소.

Typical run of the mill garden Inn. The hotel is excellently located, walking distance to a lot of things and transit.. the basic rooms are tired, they could definitely use a refresh and a deep clean but overall the rooms and linens were clean. Note, housekeeping is not done daily, you have to let them know of they want to do this daily. Otherwise it's a decent place, breakfast was good and reasonably priced..

Dear Hilton Guest Assistance Team, I am writing to file a formal complaint regarding my recent stay and what I believe to be an unacceptable pattern of misleading communication and bad-faith customer service by one of your properties. Five months before my arrival, I made it clear that I required connected rooms because my travel party consisted of one adult traveling with five minors. I understood from the beginning that connected rooms could not be guaranteed in advance. However, what followed over the next five months was a continuous pattern of assurances and representations from approximately six different hotel representatives that gave me every reason to believe my request would likely be accommodated. At no point during those five months was I given a clear or honest indication that my request was unlikely to be fulfilled. Instead, I was repeatedly instructed to "wait for confirmation"—first one week before arrival, then three days before, then two days before, and finally on the day of check-in. This pattern effectively deprived me of any realistic opportunity to cancel my reservation and secure suitable accommodations elsewhere. Had I been informed honestly at any stage that connected rooms were unlikely to be available, I would have made alternative arrangements immediately. Most disturbing of all, on the morning of my arrival, an Agoda customer service representative contacted the hotel directly and was informed by a hotel employee that connected rooms would be available. Based on this communication, I reasonably relied on that representation and proceeded to the hotel expecting that the issue had finally been resolved. Upon arrival, however, I was informed that no connected rooms were available. I again explained that I was the sole adult responsible for five minors and emphasized that connected rooms were not merely a convenience but an essential safety requirement. Despite this, the hotel made no meaningful effort to provide an appropriate solution. This was not a simple operational failure. It was five months of inconsistent, misleading, and ultimately false representations that induced me to keep a reservation I otherwise would have canceled. From my perspective, this conduct appears to have been designed—or, at the very least, had the effect of preventing me from exercising my right.

The plug ins didn't work to charge phones. The phone did not work either. They did try to fix it but it still didn't work.