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Holiday Inn Express & Suites Cleveland/Westlake by IHG

Top rated by guests

Property building

Bed

Bedroom

Bedroom

Living room

8.4Excellent

(281 Ratings)

"Pool is fantastic. Great room, comfortable bed, delicious breakfast, friendly staff, clean!!"

Verified guest

Don't miss out! Price and availability may change

8.4 / 10.0

Excellent(281 Ratings)

Hotel in Westlake, OH

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Holiday Inn Express & Suites Cleveland/Westlake by IHG is located in Westlake, within 6.3 miles of Westfield Great Northern Shopping Center and 9.4 miles of NASA Glenn Research Center.

Amenities at Holiday Inn Express & Suites Cleveland/Westlake by IHG

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Map of Westlake, OH

city location on map

Nearby attractions

The Cleveland Museum of Art

Cuyahoga Valley National Park

Rock & Roll Hall of Fame

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.4Excellent

(281 Ratings)

"Pool is fantastic. Great room, comfortable bed, delicious breakfast, friendly staff, clean!!"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.4 / 10.0

Excellent(281 Ratings)

Hotel in Westlake, OH

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Westlake, OH

city location on map

Nearby attractions

The Cleveland Museum of Art

Cuyahoga Valley National Park

Rock & Roll Hall of Fame

Available Rooms

About this hotel

Holiday Inn Express & Suites Cleveland/Westlake by IHG is located in Westlake, within 6.3 miles of Westfield Great Northern Shopping Center and 9.4 miles of NASA Glenn Research Center.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.4 / 10.0

Excellent(281 Ratings)

100% verified reviews

4.0 / 10.0

Okay.

Bed was comfortable, room was spacious enough.

We were put next door to a room with 2 dogs who yelped throughout the night. The hotel did not seem full so not sure why we were put next door or even on that floor. Also need more coffee machines! And the front desk person barely looked up.

1.0 / 10.0

I will never go back.

The breakfast worker on Saturday morning was very kind and inviting.

The front desk supervisor was not accommodating at all, she was rude and demanding. It truly brought down the energy of my entire stay. I requested to speak with a manager and she bulldozed the conversation not allowing the manager to make any decisions for herself. She was loud and unprofessional during her shift even spent hours on the phone with her friends on speaker cursing and yelling. She blamed other staff members for her mistakes and gossiped about them to another guest.

8.0 / 10.0

It was okay!

Close to family

The NOT heated pool!! No juice in the juice machine at breakfast.

7.0 / 10.0

Disappointed that spa was broken.

The main reason for going was to spend some time in the spa/jacuzzi. It was broken. Very disappointed. I wish I had known this before I reserved the room. I only live twenty minutes from the facility. So the time away was only for leisure and relaxation.

1.0 / 10.0

Worst stay ever will never go back

The pool

We booked a king size room and they gave us the wrong room then we step out to go to CVS and someone was complaining about noises when we get back to our room we get a call from the front desk about noise complaints from our room that we was not in we was gone for 1hr the next morning they move us to another room as soon as we move into the new room one of the workers herd a noise coming from the room we just moved to complaining about a noise at 1pm yes mam we are blowing balloons me and my wife and son because we was there celebrating my wife Birthday we was just feed up with the nonsense we pack out stuff back up and ask for a full refund for our 2 night stay and left such a inconvenience stay that we will never go back at all EVER so now we will see if they give me my full refund like the lady said they would a day that was supposed to be relaxing and fun for my wife Birthday turn out to be terrible

3.0 / 10.0

Not impressed.

Modern. Appeared to be well maintained.

My sheets and pillow case were dirty. Not something you want to see, or sleep in. I went down to have them changed and was informed that housekeeping was gone for the day. They provided me with new sheets and I had to make the bed up myself. Not really acceptable. No mention of a discount or refund was made. Definitely should have been, would have went a long way.

10.0 / 10.0

We will stay there again!!

Pool is fantastic. Great room, comfortable bed, delicious breakfast, friendly staff, clean!!

Nothing

8.0 / 10.0

Very nice hotel with wonderful staff and was close to our destination spots.

Beautiful quiet side street with no traffic noise. The room was huge and the pool area was warm, clean and family friendly.

You can tell the rooms are getting older and need revamped-missing drawer pull, creaky beds

10.0 / 10.0

Wonderful place to stay!!

We had a king room, which was very nice, and had lots of room. The bed was very comfortable and good quality pillows. The shower was amazing! The pool was beautiful, and the jacuzzi was just what we needed after driving 626 miles in 1 day. Breakfast was also delicious with many options for food. Staff was extremely pleasant and helpful. We would highly recommend staying here, and when in the area again, we will stay here. Beautiful facility and close to shopping and several different restaurants, and minutes from I-90.

NA

10.0 / 10.0

The person on staff was exceptional, we booked a room that was too small for us and he notified us by phone.

Very clean and good location

10.0 / 10.0

One day.

The pool.

8.0 / 10.0

Very very nice

Great hotel, very clean. Needs were very good, but hard but comfortable enough. Pool was very nice. Great location.

Bed was a bit hard.

9.0 / 10.0

The accommdations were comfortable and convenient.

The facility itself was ideally located near the attractions we were visiting. We always like a continental breakfast that has a variety of choices.

The only complaint I have is that I thought I booked a room with 2 queen beds, but we were put in a room with one king.

10.0 / 10.0

Can we

To the pool

7.0 / 10.0

Passing thru

Nice location. Ok breakfast.

How noisy it was. We could hear a kid screaming next door. Sounded like he was in the hall, but the sound was coming thru the adjoining room door. Not a quiet room.

10.0 / 10.0

Was great

Lean

Nothing

10.0 / 10.0

Perfect place to spend the night and get a good rest.

Clean and nice.

A little old. The bedroom door would not hold itself and we slammed it a few times not being able to catch it before it closed.

9.0 / 10.0

For business or pleasure, this is a good place to stay.

The staff was friendly and helpful. I enjoyed the offerings and quality of the included breakfast. The entire facility, including my room, was very clean and everything worked as expected. The room was quiet, no noisy elevator or ice machine sounds. The complimentary WiFi was fast and didn't drop.

Nothing comes to mind.

8.0 / 10.0

Great space, nice big and clean!

I loved how big and beautiful the room was, there was a couch and a table and the beds were amazing, clean and comfortable! I loved that there was a kureg in the room and a refrigerator. I had 3 t.v's in my room so I could sit and eat at the table and watch t.v ot sit on the couch and watch t.v or sit in bed and watch t.v so that was pretty cool! The hot tub was amazing! And breakfast was available in the morning.

We arrived at 4:40 and check-in begins at 4. Well, we were sitting in the lobby for about 50 minutes waiting for our room to be cleaned and available. It completely messed up my plans. Apparently, multiple staff called off. There were kids running constantly above me. I went to the hotel to get a break from my own kids and have a nice night with my husband and I was up all night listening to stomping and running around it got quiet about midnight and they were back up at 6 A.M running around again so I got barely any sleep! I did call the office, and they said they would take care of it, but that didn't happen. There were also no towels available at the pool either. (The last time I went there, they had a ton of towels available)

10.0 / 10.0

Exceptional

Very nice! Clean, and comfortable.

7.0 / 10.0

Good

They let me check in early for a wedding. That was nice.

My TV didn't work

7.0 / 10.0

Nice and comfortable

Good stuff, good breakfast, nice room, comfortable bad, good value for money, good location.

Bad smell in the room, like mold from the air conditioner, carpet was a little bit vet after cleaning.

8.0 / 10.0

Very good

The beds were comfortable and the room was good size.

We were hoping breakfast was open a little later and would have been nice to check out at 12pm instead of 11am.

9.0 / 10.0

Great

Nice hotel in great neighborhood, close to lake with great beach. Swimming pool was wonderful (nicely heated)

10.0 / 10.0

Exceptional

The room and bathroom were very clean and comfortable. We really enjoyed the wonderful breakfast selections. It was an overall great experience.

7.0 / 10.0

Overall, a nice stay, but a bad end with getting told to leave.

Good location, rooms were nice, breakfast was tasty, with many options to choose from, pool was nice & big, fitness room was spacious, and everything was easy to find.

Couldn’t swim in pool past 11am check out time, the front desk attendant & janitor came in the pool area to tell us to leave. The flushing of toilets were pretty noticeable throughout the day & night.

8.0 / 10.0

Very good

friendly staff, clean

we had a 4 pm check in but one of the rooms wasn’t ready until after 6pm.

7.0 / 10.0

Good

Room was clean and comfortable.

Very loud, other guests slamming doors and yelling in hallway.

5.0 / 10.0

It was short and pleasant enough despite the room assignment issues.

It was clean and comfortable. The staff was friendly.

Lots of kids running around. We booked a King Suite but arrived to a Queen Suite. We informed them of the mistake and got a new room that ended up being a King Room, not a suite.

10.0 / 10.0

Exceptional

we love ig. so much fun in the pool. staff were nice , hotel clean. soaps and shampoo where nice. I will come back and recomend to family and friends

10.0 / 10.0

It was amazing felt like a staycation!

Breakfast was amazing, the staff was so friendly and helpful. Thank you

The fees that are associated and held for damage etc..

9.0 / 10.0

close to shopping and good places to eat!

clean, easy to locate

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