Mansions on Fifth

Charming 3rd floor room. Very comfortable bed. Gourmet coffee. Nice, talkative manager. Help with dinning ideas. Great location.

No butler present at check in to haul luggage to 3rd floor. Breakfast box was convenient but not great. Pub was not open first night. No lite bites at pub. TV was inoperable at check out.

This is an absolutely amazing place to stay, the location is great as well. My daughter was so excited to wake up on her birthday in a castle as she called it. Wish we could have stayed longer. Definitely intended on coming back

No complaints

Strikingly beautiful mansion outside and in! Gorgeous dark wood everywhere! Perfect location to Carnegie Mellon and downtown!!! Within walking distance was key! Beautiful home! Very unique and lots of great spaces. Room size and bathroom size large. Beautiful bar and lobby area. Felt like being in a house rather than hotel. Great morning breakfast deal too! Parking on site included in room cost which was a huge plus to me as well! This place made our trip feel extra special. Very memorable!

I do believe I ended up with a different room than I expected. I was supposed to get a room with a fireplace but ended up with a 3rd floor room without fireplace and smaller windows. That room not quite as charming as expected but huge so I wasn’t too disappointed ! Also staff did not service my room and I asked for full service but my bed was never made, coffee was not restocked, and they took our wet towels but didn’t restock the ones they took.

We had the "Luxury suite" which was a large room with a sofa. The bed was comfortable and everything worked well. The room was on the 3rd floor: note that the elevator only goes to the 2nd. They had enough parking space.

Lovely unique hotel

What a beautiful unique property. It was clean, everyone was polite. I was thankful to have a stay so convenient to visit Carnegie Mellon from. I really liked that I could place a breakfast order and have it ready in the morning to pickup. Would recommend.

Really cool hotel from a renovated mansion. Was pretty comfortable. Felt a bit run down.

The location is fantastic, conveniently close to all the key spots on campus. The surrounding area, especially the history of the house, is truly fascinating! During my previous stay, I was in the side building, but this time, I’m in the main building, and it has been an incredible experience.

The computer for check in was not having great performance, which was surprising.

Beautiful. Unique. Staff very friendly and attentive. Location.

It was a beautiful property. The room worked for what we needed. The shower was wonderful. The breakfast was very good and in line with other restaurants.

Parking was at a premium when we arrived Friday evening due to a wedding. There was a spot - it just took a little maneuvering to get it right!

We stayed for one night before seeing a Fall Out Boy concert, and I loved it. It is a beautiful property. Right off the street. But I didn’t hear a sound all night. The rooms were comfortable and very pretty. The woman at the front desk I spoke to when I checked in, was very friendly. Everything was clean. Normally I would think the price is kind of high for one night, but I thought it was fair for how beautiful it is. Breakfast was affordable and very good. Check out was effortless. And parking was free which is incredibly important to me because most people are going to have to use their car when they are traveling.

The mansion is charming; we had a wonderful corner room with sitting area Comfortable at night too

I wish there was better access to food right on the property. One evening we needed some supper and ended up going out to a nice Italian meal but we could have settled for lighter fare at the mansion, also when we checked out at 11, would have liked to be able to buy a breakfast sandwich I realize you are not set up for food but you might considering offering some nice quality breakfast or lunch sandwiches (advertised to patrons) and see if you have any takers.

Building was beautiful and nicely located.

You don’t stay in the mansion, you stay outback in a older house. Not nearly as nice.

The company!!!

The company!!!

This was a lovely place to stay, in a very walkable area.

It was beautiful. The architecture inside was amazing. The staff was very friendly, and the rooms are clean. It is in walking distance from shops and restaurants.

The website said breakfast was included, but it was an additional fee, so we ate somewhere else.

The artistry embodied by the building, most of all, the warmth exuded by all the staff as well as their knowledge of Pittsburg.

the room and persentation is perfect. people are kind and helpful. it is an unexoected experiene for my family. thank god it was not the busy season.

The historic building and the charm of it. The free parking.

I can't understand how this hotel can be under the "luxury hotel" cathegory. No matter how many stars a hotel might be, in the end, it can only be as good as its employees are, and in this case, we believe it can't be considered a luxury hotel. I have never given a bad review, this is my first bad experience in a hotel. We were not treated as guests, not a smile, not a single kind word from the staff. Half an hour before the check out time, a member from the staff entered to our room without knocking on the door, despite having a sign in the door that said "DO NOT DISTURB". This had never happened to us before. Thank God we were just brushing our teeth! When we did the check out, we complained about this, but never heard any apologies from the recepcionist. Totally unnacceptable! We understand that we arrived before the check in time, but hotels usually let you leave your baggage or even let you know when the bedroom is ready so you can check in earlier. Not in this case. We returned after 3:00 pm to do the check in, but a wedding was being held that same afternoon, so staff was focused on that, and did not provide any explanations about how to access to our room (it was in another building) or other useful information that guests need to know about the amenities of the hotel. We were just given the cards to enter our room. I could continue by saying that the bed was not made properly, the fitted sheet did not cover the whole bed... (picture attached). We chose this hotel because it was my birthday and wanted a treat and to do something special. However, we were not able to enjoy any hotel amenities because of the wedding that was taking place that weekend. We were looking for this weekend for a long time and were very dissapointed with our stay.

The place was beautiful the staff was so friendly . I would love to come back and stay in the actual mansion next time.

That our room wasn't in the actual mansion but rather the mansion adjacent.

The bed was very comfortable, and the staff was generally nice. It's located in a great location in Pittsburgh, and it's very quiet overall. The breakfast options were okay; simply carafe coffee and fruits/muffins.

There were three major events (weddings) that occurred during our stay, and it essentially takes over the entire ground floor (lobby/bar area), making it awkward and slightly inappropriate to walk through. We only discovered a back staircase on the last night of our stay. Would have been nice to know this information before booking. The elevator does not go to the 3rd floor, only to the 2nd. We were warned by another guest that the elevator may stop between floors without warning (it happened to them). We were asked at the front desk, and signalled our desire for full service with housekeeping. This did not happen on the first day, we had to ask the 2nd day, and with this, they forgot to take the dirty towels. On the following days, they forgot to restock the supplies, left dirty towels, and did not take care to make the bed properly. We had to slam our door shut in order for the lock to catch. There are no 'do not disturb' signs in the rooms, and when I asked at the front desk, I received a very curt, 'We don't do that here.' The shower, at full, does not get hot. There was a very loud explosion on the last morning of our stay, which caused a power outage for 1.5 hours. This is not the fault of the hotel, though no one checked on us or called us, and no one referenced this event, which is very odd. The parking is fine and we always found a spot, though this is compromised when there is a major event onsite.