Red Roof Inn Cleveland Airport - Middleburg Heights

Run down and wore out

The staff was very friendly and the location was great

The room was a bit worn down (cracked sink, broken drywall, toilet wouldn't flush without holding the handle the whole time, fridge door wouldn't stay closed, and the beds were rough)

First room to bathroom wouldn’t flush 2 nd room lights over sink didn’t work bathroom light wouldn’t work unless u wiggled the switch, bath tub needed good scrubbing, couldn’t hook up microwave n refig at same time, to many more wrong to write

Same as above

The staff was very nice.

The 8.3 rating is impossible. Is it 8.3 out of 40? The hallways reeked of marijuana. The room smelled like a smoking room. The staff was nice and helpful. The guests gave off drug addict vibes.

No damm breakfast that they offered nor there was no cups completly out and no coffee this was worst experience ever, front entrance had garbage bags and cigarette butts everywhere from when we came to the time we left

Are room was dirty the carpet was filthy in our room and I had mascaras on my pillow from another patron before us

Nothing

- no maid service - room (214) stunk with tobacco smoke - badly worn carpet and stains to walls, bathroom countertop - stained sheets - ice machine out of order, elevator out of order for 1 day, key card failed after 1 day - shady looking characaters walking around the facility late at night

Nothing

There was nothing good about the rooms or staff

Good

Noth8

Liked.

The staff was welcoming and informative.

There were stains on the carpet, on the leisure chair. Fingernail clippings on the floor. Other crumbs and nasty little detritus on the floor. The shaggy painted red wall in the bathroom had numerous drip stains running RIGHT NEXT to the toilet. There was some suss dried shit splat on that same nasty wall. Look, if your staff merely does the job of cleaning, then this would not be a problem. I took a damp tissue and cleaned the bloody diarrhea stain off the leisure chair. But all the other filth was too much. I was afraid of walking on the floor with bare feet. I checked out about an hour after checking in. Biggest waste of $169.

breakfast and nice staff. rooms were also clean

carpets on the hallways were stain but understandable not too bad and hallways were pretty hot

The proximity of restaurants and easy access to the hotel..The staff was exceptional. We love that our fur babies are welcome at Red Roof Inns!!

Nothing

Don’t stay here! I was there for 10 minutes and left because it was dirty, sheets were stained yellow, like someone urinated there, and they never bothered to clean them, smelled like smoke (even though it was advertised as smoke free). The pictures online looked NOTHING like in person. The front desk advised they would give me a refund after I informed them that the sheets were stained, and I would be staying elsewhere, but later management (Ms. Howard) denied the refund. Ms. Howard did confirm over the phone that it was dirty as she said the bed was wet, but still refused my refund. She acted like it was me even though the front desk signed my receipt saying I stayed there 10 minutes, I was never in the bed and she checked the bed a day later. It is disgusting that the bed was wet. She was very rude. She wouldn’t return my calls, she accused me of making the bed wet( how could I even do that when I wasn’t in the bed and I walked out of there after 10 minutes that’s how long it took me to book another hotel, and she checked it a day later) and she hung up on me. I was advised by the front desk I would get a refund and wasn’t provided any accommodations, but she won’t provide the refund and was very rude. If her staff says I get a refund then I should get a refund. I stayed at a hotel 0.5 miles that was a lot better. Guest relations will be no help. I saw that people are saying the same thing as me in the reviews just a few weeks earlier . I tried to resolve this with red roof management and guest services corporate privately but they did not want to refund me. For your health and wellness, don’t stay here.

Convenient

N/A

Front desk staff were excellent, helpful in recommending breakfast locations, directions also given. Check out was quick and efficient.Access to our room was easy and close by

Nothing comes to mind

good location

seedy… Also, when I arrived, it said that I had not paid yet. I paid back in March. Took them 20 minutes to figure it out and get me in to my room.  booking.com was no help at all.

people were great

no frig or microwave with the cost of the more expensive rooms

rooms were dirty, and I went without light for a few days

I liked that my room was on the 1st floor. Key card was very easy to use. 2 extra security locks on the door (which was kinda concerning). That's about it..........

Room was NOT very clean. NO tissues. NO conditioner or lotion. NO continental breakfast. NO Bible. Toilet tissue was on the tub - there wasn't a toilet tissue holder. Got 2 bottles of Shampoo & one was half used! To use the microwave you had to unplug the fridge! Room was VERY poorly lit even with ALL the lights on. Since I paid for a room with a microwave & fridge you would think there would be a coffee pot, but there wasn't. Lobby only had coffee which was so HORRIBLE you couldn't drink it. Then 2 MALE Mexicans came pounding on my door, speaking in spanish. They had clip boards in their hands. I wasn't about to open that door!!! Later, when I checked out, I asked the desk clerk if they sent 2 guys beating on my door. They said no. After I described the guys, the clerk said they were their cleaning crew. I said a cleaning crew has a cleaning cart....not clip boards, and they ANNOUNCE that they are the cleaning crew! At checkout at 10:30 a.m. there was a hotel worker sitting outside the lobby door drinking a 16oz. can of beer and smoking a cigarette.......he sounded like he had more than 1 can. I WOULD NOT RECOMMEND THIS PLACE !!!