Candlewood Suites Austin North-Cedar Park by IHG

The location, the parking lot has many empty spaces, easy to park.

We would like to raise several concerns regarding our stay: 1. First, we booked a room advertised as larger than 600 sq ft, however, the room we received appears to be closer to 300 sq ft, which is significantly smaller than what we reserved. 2. Second, the laundry room has been unavailable throughout our stay. There has been a sign stating “Laundry area out of order” at all times, and the facility was never operational. 3. Third, the television provided is very small and is not a smart TV. 5. Additionally, there was no room cleaning service during our stay. When I called to request a towel change, I was asked to go downstairs to collect the towels myself. When I asked about room cleaning, I was informed by the receptionist that housekeeping is provided only once per week. Unfortunately, I do not have written proof of this statement, but I would like to note it as part of our experience. 6. On the morning of December 13, there was no water available in the building due to a building-wide issue, as explained by the staff. Later, shortly before our departure, the water supply was restored; however, the tap water appeared visibly dirty, with dark residue noticeable against the white sink. Photos are attached for reference. We understand that unexpected issues can happen anywhere, and we personally felt okay about this situation. We point out this information simply for transparency and to help future guests better prepare for their stay. We are sharing these concerns to request your attention and a reasonable resolution, as the services and conditions provided did not match what was advertised or expected. Edit: Okay, and one more things, they charged me twice and told me I will get refund after 3-5 business days (was told on Dec 15 and today is Dec 22 -> Nothing was refunded Edit2(Jan4): So Jessica, thanks for getting back to me on this review, and please let me know when you are going to refund my money that you charged twice, I have tried to call many times.....

Manager was so kind and helpful all the time . When we asked for the room she approved and also staff was very helpful in moving .

Good location , cleanliness, Staff was friendly and professional. Cedrick was helpful when we had to change rooms. Nice young man.

Had to change rooms after we got in because TV wouldn’t work. The coffee pot switch was broken in second room, had to work with it to get it to work

The lobby was nice. Staff at front lobby were kind. Nice area/location.

Room 107 has a hole in bathroom wall. Sheer curtain, no blinds, no privacy. Anyone could look in room from outside.. Stains on the furniture (the chairs). Stains on pillowcases and stains on the walls. Pet hair on the carpet. I expected more cleanliness for the price of $ 385 for two nights.

Nothing

Bedbugs!!

Location near the facilities I was visiting (Glenn HS for WGI)

No breakfast, no breakfast room, no coffee, no amenities. At 144$ I was looking for something more than just a room.

clean,

no food- at all! Not even coffee or bottled water. I didn’t have a car and no close restaurants and no food in the pantry! And Hair dryer didn’t work!

clean, well-equipped

hard to locate staff at front desk at times