Sonesta Simply Suites Cleveland Airport

Didn't even know you had one

The $100 deposit

Bed was comfortable but dirty sheets

Stains on floors and sheets

I liked that it is dog friendly and the pet friendly rooms you have stairs leading up to your room and down so it’s easier to take your dog to the bathroom. My bed was comfortable.

Nothing worked in my room! I was excited when I walked into the room because it had a fireplace but it DID NOT WORK and some of the lights didn’t work and the TOILET and plumbing didn’t work. The toilet would not flush at all even with nothing in it and they didn’t have maintenance that they could call and fix the plumbing or fireplace or anything so that was super super disappointing considering you pay full price for your room and amenities and nothing worked and don’t get a discount or a free nights stay offered in a room that everything actually works and I had a phone in my room but NO phone cord to call the front desk.

Nothing

Everything

Can’t say, they canceled my reservation because they overbooked.

They canceled my reservation because it was overbooked.

Nothing.

Two years in a row - I "Reserve" a room, arrive at hotel, and hear "Sorry, we didn't hold your room. So go somewhere else".

Location was near our event

Bathroom light kept flickering, bathroom was tiny and not really clean, hard to get to the door for our room from the parking lot,

Good size room with plenty of facilities

Nothing

I got charged double for one night. If not corrected. I’ll cancel my next stay in May.

The comfort and staff. Both were great.

I only have one complaint. The bathroom could have been a little more clean. The floor definitely had not been swept nor the surfaces wiped very well.

The location and how close it was to the IX Center.

When we first checked into room 622 there was someone else in the room. We returned to the front desk and told the agent, and she seemed dumfounded. Then we received keys for 1122 and drove to that building. Upon entering that building we found a letter tapped to the door about the city turning the water off. Went inside to find the room completely dismantled and beds not even made up. We went back down to the front desk and told the desk clerk. She said sometimes we forget the signs on the doors, did you at least go into the room? Almost as if to state we were lying. Yes, we went into the room. I said we found the couch flipped, beds stripped, and garbage by the nightstands. Finally, she moved us to a new room after two bad experiences. Moved the vehicle for the second time to enter room 422. When going into the room the lights were all on. No problem room was clean, and dining chairs were up on the table. Thats when I decided to walk around. The furnace cover was not on covering the furnace and you could reach your hand into the furnace and get burnt if you would have had a child. The cleanliness was less than superb. Not to mention upstairs was an entirely different feeling. The floor had a ton of soft spots around the bed. The bathroom is a complete joke the ceiling in the tub is cracking, and oh not to mention when you sit on the toilet you hear the floor crack beneath you. The toilet leans and upon further investigation the floor is cracked under the toilet, which could cause a major safety concern. I will be reaching out to booking.com with photos of my stay and the concerns I have for this property.

The only thing that saved this trip for me was the staff person that took care of my booking . The process of checking in and confirming my room was hell . The staff member at the front desk was nice , however she doesnt run the company and she did all she can do . I dont think i will ever book here again .

They charged my room before i got there ( which was not apart of the agreement) , then when the charge had an era they canceled my room. I only got a room because another person who was having check in problems canceled their room. Plus they provided me with one towel , that i had to walk all the way to the front office to exchange.

Location

The room smelled like cigarette smoke, the window was broken with glass shards in the windowsill. The bathroom door was frayed at the bottom and would get jammed. The toilet wouldn’t flush properly. We had to ask for a plunger and they made us give our ID to get a plunger! There was no hand soap in the room. The towels had hair in them. The room wasn’t cleaned well at all. Worst hotel stay we have ever had.

Had a lot of trouble with the keys.

Carpet is so dirty.

Staff very nice . Room good. Nice pool

folks don't seem to pick up after they're pets. Grounds kind of spotty with trash.

Location and cost

Run down, broken appliances, stained carpets, trash not picked up regularly, cleanliness of facilities, including hallways

Having a kitchen.

The bathroom sink drained very slowly, the toilet plugged up, the carpet was worn and coming apart and the room had an unpleasant odor.

The room was very clean & quiet.

I really do not have any complaints

It felt like a small Airbnb

The shower heads is terrible

Nice, spacious and clean.

I didn't like the fact that I couldn't get the goat milk soap. I also wasn't able to switch out my dirty towels for clean ones when I needed.

Convenient location

Upon check in. The desk attendent was doing small talk with an existing client. She did not greet me, or say I'll be with you in a minute. It was like i was not there. I was waiting patiently for about 5 minutes. I finally interrupted and asked if I can check in. She responded as soon as I am finished with her. The client said no go ahead and check him in, I've got to go to the bathroom.. The attendent checked me in, but was not kind.

Staff was friendly close to family and shopping/dining

The room had an odor of previous guests cooking and dirty laundry. The room faces the highway and is extremely close so you could hear all the traffic. Bed covers has stains on them.

nothing

everything

The staff was helpful and friendly. Great location.

The kitchen was not well equipped. Two glasses, a couple of spoons and forks. The carpet was very dirty. It had not been vacuumed or vacuumed with a broken vacuum. One closet door fell down when opened. One toilet broke and ran. To flush this toilet you had to take off the back cover and pull the flapper by hand. Someone who stayed in the unit apparently loved to glue gun, because the table surfaces had glue on them. The ceiling fan didn’t work.

Always a nice stay, spacious rooms,

They don’t serve the free breakfast as advertised.

we have stayed there several times, and always been very pleased from our check into our check out

n/a

nothing

old furniture old everything outdated false advertisement no towels for two in the room