MainStay Suites Middleburg Heights Cleveland Airport

The bed is firm and very comfortable. I was able to sleep better. Most hotel beds are too soft.

No swimming pool. I understand that it was near the airport.

Convenience and the location.

The closet in my room(107) smelled like Cat Urine. The rooms need to be updated as well. It can be cleaner as well its easy to tell the cleaning staff isn’t thorough.

The location was excellent but I wasn’t reminded about breakfast.

Housekeeping cleaned once a week. We had to get our own supplies. It wasn’t enough coffee or tea & sugar. The coffee pot wasn’t cleaned properly. The bottom of the refrigerator didn’t get cold at all. There was no pad with paper. There was no Bible.

Nothing they are disrespectful they didn’t rent me the room and then tried to keep My money they would not rent to me if I didn’t pay more money than what was originally booked they tried charging me an additional $80 on top of the 160 plus $100 security deposit

He was very disrespectful he called me bigger bitches I’m going to sue mainstay

Nothing

The kitchen sink had ants. The cleanliness overall was terrible, particularly in the bathroom. I went to turn the AC unit on in the one room and the cover fell off. The TV in the bedrooms did not work. The stove was left on from prior user. The door was unlocked and open upon arrival. And in the morning I found bedbugs on my clothes that I had left on the floor that I changed out of.

Loved having two separate rooms to share with friends! Also appreciated how close it is to the highway to get downtown. The staff was also friendly.

I wish it were a bit cleaner. It wasn't dirty, but we had some tissues in the bottom of our kitchen sink, and the bathroom was a bit dirty. Something was also wrong with the AC in our bedroom, and it got to 75+ degrees overnight.

HORRIBLE!!!

THEY CHARGED A $76 fee after for my pet after I left which they never mentioned. Pool doesn’t work. HORRIBLE! Prostitution, cops there everyday. NOT FAMILY FRIENDLY!!

Great location, clean and nice kitchen. Quiet too

N/A

Horrible extremely dirty and had blood stains. Couch had blood all over it and would not refund the money.

It was clean and very comfortable.

I didn’t plan to use it, but the pool was closed. I’m not sure why. There didn’t seem to be any notice that it would be closed. It might be off-putting for those planning to go for a swim.

Breakfast was not provided.

The t.v kept shutting off.

Used to stay here when it was Marriott but it had gotten so dirty with stains on carpet/furniture & they didn’t always have extra towels plus the cost was too much for the condition. So now that it’s MainStay I decided to try again as I saw the carpet/furniture & assume mattresses were new. It is a very nice hotel in a great location for going to Cleveland Clinic. The rooms are all nicely laid out…especially the 2 bedroom suites when traveling with others. The night clerk was VERY nice & made up for the General manager on duty when we checked in!

Very disappointed with the General manager who had NO personality & was rude to my friend who simply asked if he would use her Choice hotel rewards & he first said yes but because I prepaid he said he wouldn’t because it wasn’t my rewards account!! He didn’t offer me to join until my friend asked. Then said I had to come back before he would apply the stay after I confirmed the email that didn’t arrive until an hour later. The night clerk was there when I went back & he said it could’ve been done the first time I was there plus he would have used my friends account…he was very nice & had a very helpful & friendly attitude! After all we weren’t asking for a free room, just the rewards go to her account! Also disappointed to find out even though it’s still advertised both on Booking.com & their own website that they have a complimentary breakfast with signs both in the lobby as well as the little dining room he told us they do not serve a breakfast. And this was after Memorial Day but the pool was not only not open it was very dirty around the pool area with weeds growing through the cement that were a foot tall so obviously has not been cared for. Sad for the price it has these issues!

The outside tables were nice.

The sofa bed was horrible, completely uncomfortable and had to get our own air mattress. Our bathtub leaked into the room below us and they made us go down the hall to another room to finish our showers after making me stop my shower half way through. Showed them the tub was taped up and they blamed us. Staff was very rude.

The room that we had was comfortable and clean. It was close to everything for us. We came to check in a little early to look at the room. It was decent for our stay. Came to Mainstays to attend my Sons graduation (Masters degree program). I would sta

I didnt like that I came to check in and spray it with Lysol. I left back out to allow for it to dry. I opened all the doors inside, but when I returned they were shut again which means someone entered the room again. I also noti.ced that it sounded like everytimw we left out someone in the unit next door was at the peephole looking out at us. This was very creepy to me. .Other than that the stay was a pleasant one.

Nice apartment-like accommodations

Light in kitchen did not work

Location was great!

Room was dirty~bedding was stained. Under pull out couch & under beds weren’t vacuumed which resulted in ants being present. Had to switch rooms. Property needs to be updated. Will not stay there again.

location

needs to be cleaned better and they need to replace carpet as it was stained badly. they also need to replace broken items such as closet doors were broken

great staff, great location-close to food & shopping and freeways, comfortable.

needed a few minor repairs.

Clean, comfortable room.

It was pretty great

price

advertising on Booking.com was misleading - looks better on website than it really is - curtains shabby - dusty areas -

That when bookings said I didn't have to pay now I did and when I got there I was charged 2 time and had to put a security 100 down too. It is bull

Nice clean great parking