Les Lofts Champlain - Par Les Lofts Vieux-Québec

The location is absolutely spectacular, with easy access to everything in the old town, and the tourist port, where we took two cruises on the Louis Jolliet ship.

There was a slight delay with check-in due to late cleaning.

Location, overall amenities and layout were very good!

As this is a loft style accommodation, cleaning the cobwebs up high should be done regularly, but was not (nor had it been for a while) prior to our arrival for an 8 night stay. Bedroom wall with the vent above it was covered in dust and absolutely should have been cleaned. Slotted wall between the kitchen and bedroom also had a good build up of dust/webs up higher. The above issue could have been remedied with a swifter and for the price we paid, we would have expected it to be a lot cleaner. Sent a few emails about only having 1 working clothes hanger and a bedroom lamp bulb burnt out. They responded that a request would be put in for additional hangers to be dropped off asap. Sent another message the following day about when the hangers would be dropped off and only received a 👍🏻 emoji. Came back later and 3 hangers had been left on the kitchen table but never had the light bulb changed in the bedroom, nor did we ever hear back about that for the rest of our stay. Shower was great but could be an issue for anyone with grip challenges when turning the tap on and off. Steaming YouTube on the TV was problematic but fine on our laptop so not sure what’s going in there.

Bon emplacement près des attractions touristiques et d’un parking couvert .

Pas de plateau d’accueil (un peu de café au minimum aurait été apprécié) pas de couverture en plus.

Location

Inflexibility. Undecicive in making a decision for an extended 2 hour check out n even wanting to charge for it, the first time in my 20 years travel I came across such mercenary action.