Holiday Inn Hotel & Suites - Montreal Centre-ville Ouest by IHG

Clean, bright, open, staff lovely

One recommendation - a grab bar in the shower for safety.

Room is large, location was excellent.

Our first day there we left from 8 AM to 5 PM and our room was not cleaned. I called the desk. They sent someone up and they told me I had to leave in order for them to clean it. We were in a suite with two very large rooms and a bathroom and I said they could go ahead and start in the bedroom while we were in the living room moved to the bathroom and then we would go back to the bedroom. They refused and said it was against policy. I found them to be inflexible, and we were exhausted after having flown in late the night before and doing business all day that day. I was very disappointed in the way they handled it, we ended up, leaving and sitting in the lobby while they cleaned.

The convenient location of the hotel.

The view from the window of the room, facing the street, not so quiet.

This stay was a bit mixed. The location was great, especially being close to a metro station, and the room itself was spacious with plenty of towels. The pool was also a nice bonus. However, the service was disappointing—staff were unfriendly, and there was no WiFi for the entire stay due to repairs, which was frustrating. Not the best hotel experience, but since we were out most of the time, it didn’t completely ruin the trip.