Nagasari Bloom Ubud

location was quiet and central thought it's not an easy area to walk in - but that's just Ubud in general.

Wifi signal

We stopped here for our second location in Ubud and the location was perfect for walking into the main areas, local cafes, restaurants and getting grabs for rides and deliveries. We loved how spacious the room was and the local wildlife including lizards, birds and geckos were really nice to see (don’t worry there were none in the room, just outside) The pool was a really good size featuring a shallower and deeper end, plenty of seating and a nice shaded spot with comfortable seating, perfect for reading or just hanging by the pool. The accommodation grounds were clean, well kept and maintained by staff throughout the day. Housekeeping is available each day with a door hanger to indicate if you would like it which was nice. We had some plushies on our bed which the staff incorporated into the towel design in the bed which was a really nice little touch. Each day all of our garbage was taken including from the bathroom and all our recyclables. Everything was also restocked without us ever needing to ask. The room itself was spacious with a fridge that came in really handy, lots of natural lighting and dark curtains should you want them. There was also a safety deposit box and plenty of storage. Plenty of outlets and the AC was great for the room size. The room was nice and peaceful with the odd noise coming from upstairs of people moving furniture ect which is completely normal. The bathroom backs onto the main reception area so you could often hear people talking but with not speaking the local it kinda added to the overall experience of being in a different country, also not a problem at all just a heads up. The most stand out thing of this stay was the staff. All the staff we encountered were really lovely. They stopped to speak to us at any time, a lady there was putting out the daily offerings and was more than happy to chat to us and answer any questions we had about offerings. The staff helped us with our bags.

There are a few maintenance issues that need to be sorted. Nothing we mentioned during our stay though as they were more structural ceiling issues in the bathroom.

Sehr nettes familiäres Personal, sehr netter Chef der immer an seine Gäste denkt

Es war alles gut

Privacy and recently done property interior as well as outdoor decor

Limited communication regarding available facilities such as need to book breakfast a day in advance and utilities as per room class (standard room Vs villa services) This could have been shared by message or email or printed leaflet like the welcome note in the room. It rains a lot in Ubud, the property did not provide any forewarning neither they provide courtesy umbrella or rain gear. That’s basic service at most of the Booking.com properties. The standard rooms facing pool on ground floor have 2 entry/exit points , a normal door and pair of French doors. The staff tried to access normal door without any warning and that was unsettling. The locks of French doors malfunction due to non-alignment and we had to change the room. Someone used our room in our absence, left teabags in kettle rendering it useless and other unmentionable leftovers in the bathroom. We returned late night and there was no duty team after 11PM, concerns raised with the front desk via message were answered next morning around 10AM. There was no explanation and no apology for mess in our absence. Language barriers are given but not the lack of respect and honesty towards the guest.