Zen Trastevere Luxury Room - Zen 54

It was clean, comfortable and modern.

There was no iron provided even though it was listed and asked for. There was some poor communication regarding this from Team Zen. The room had a little ware and tear like marks on the walls. The sofa was uncomfortable and very worn, luckily we didn’t need it as a sofa bed.

Skvělá lokalita, kousek od vlakového nádraží, přímo u domu tramvajová zastávka. Dole v domě je malé bistro, hned vedle supermarket a za rohem skvělá restaurace Il Matto, měli jsme na dosah vše potřebné.

V čas příjezdu nebyl náš pokoj připraven a nedostali jsme dopředu informaci, že check-in bue zpoždění kvůli pozdnímu úklidu. Požádali jsme o jednu přikrývku navíc, protože na posteli bylo jedno společné prostěradlo pro 2 osoby. Na tuto prosbu jsme nedostaly reakci. Ubytování má velmi tenké zdi, takže i když sousedé nedělají velký hluk záměrně, je vše velmi hlasité. Stalo se nám, že naši sousedé byli vzhůru od 4 do 7 ráno (pravděpodobně noční příjezd, slyšeli jsme kufry) a my jsme kvůli tomu nemohli spát. Společná místnost má jen mikrovlnou troubu, kávovar na kapsle a varnou konvici. Není zde žádné nádobí, jen papírové kelímky na kávu. Ve společné koupelně chybělo mýdlo i papírové ručníky.

La chambre et les espaces communs étaient très propres et la procédure d’arrivée très pratique

La chambre était globalement très bien, le canapé lit un peu inconfortable mais acceptable pour 3 nuits

The location was the only strong point. It took about 25 minutes by metro from FCO Airport. The bus and tram stops were just a 2-minute walk away, and it took around 10 minutes to reach the city center using these. There were also 1–2 small shops open 24 hours nearby, which were enough to cover basic needs.

From the moment we entered, the cleanliness was terrible. There was a layer of dust in the air and on every surface. During our 4-day stay, our room was never cleaned, our towels were not changed, and even when we ran out of toilet paper, it was not replenished. There was no place or guidance on where we could get any. In the common area, there was a coffee machine, kettle, microwave, and refrigerator, but there wasn’t even a single cardboard cup to pour and drink your coffee. (There were only plastic champagne glasses, and they were stained with coffee.) The room was incredibly dark—we had to turn on all the lights even during the day just to see properly. We stayed in room number 4, and our balcony opened onto the shared balcony, which made us feel uneasy in terms of security. There was a TV in the room, but no remote control. When we contacted them via WhatsApp to request one, the only response we got was that our message had been delivered and read. (I think this is a very rude and unprofessional attitude.) Since the property is basically a single apartment divided into rooms, you can hear 100% of the sounds coming from the other rooms, just like in your own home :) Fortunately, the other guests during our stay were not noisy, so it didn’t become an issue. The room size was good, and the bathroom was nice and relatively cleaner compared to the room. We didn’t have any problems with hot water. The self check-in instructions were also clear and smooth. If your only expectation is a bed to sleep in and a place to stay, I can recommend it. But otherwise, I think it’s a very unprofessional place where even basic needs are not met and should not be preferred.