Highfield House

Location was good. Quiet. about 1 minute walk from centre of Ripon used the stairs as the lift was not very good. took ages to go up 2 floors and doors didnt open very well. if you have a lift phobia definitely use the stairs.

The only downsides were the lack of windows and hence views and the only dining space being the breakfast bar.

The apartment is in a perfect condition. Everything is very clean and makes a neat impression. The fittings and furnishings are modern but also very comfortable. In the fridge there was some milk, there were tea bags and coffee pods so that one could settle in smoothly. The wi-fi is absolutely reliable, and there is a TV in the living room. There is parking space, too. Altogether the location is quiet and yet so close to the centre of Ripon that one can walk there easily. I felt very much at ease and can surely imagine to stay there again. The only real problem that occurred during my stay has to do with the front door. On my arrival something was stuck in the locking system, so the door wouldn't open even though the PIN was accepted and there was message that the door was unlocked. Another resident turned up, and initially he had the same problem, but then he knew some tricks which I wouldn't have known. From then on the locking system worked. However, on the evening before my departure, I couldn't get in again - this time because the code had been changed. Luckily a resident let me in, and in the flat I found the phone number of the owner of the apartment in the information folder and rang her up. She found out about the new code and sent it to me. Maybe it would be helpful, if one could get the owner's number straight away, perhaps in the email with the access details that is sent 48 hours before arrival. In many cases, I presume, the owner knows best about these technical issues. Apart from that, problems such as these seem to have a tendency to come up outside the regular office hours of Finest Retreats. One last point has to do with the TV in the bedroom. It can only be used with netflix or a similar app, one cannot watch ordinary TV programmes. This is not a real problem, as there is another TV in the living room, but it might be helpful to let people know beforehand.

Beautiful property in lovely grounds, very well decorated and appointed, comfortable bed, lots of hot water, full modern kitchen. Immaculate condition A little dark as in the top of the property, windows small so can’t really see out

beautiful flat in wonderful, peaceful surroundings. Directions for getting to flat once at building could have been clearer

Location is the top floor of a Victorian house with a massive hall and stairwell. It takes about 15 minutes to walk into the centre of Ripon. The apartment is very well equipped, modern, clean, comfortable and quiet. The bed was very good. All the appliances worked OK. There is a lift to the top floor. As it's in the roofspace, some of the ceilings slope.