Ipswich Inn

Was a dubious on arrival as there are no signs for the property and no "front desk". Turns out the front desk is the restaurant Infront and I'd got there after it had closed. Upon ringing the number someone came to check me in and apparently the signage was their next priority. The lady was very friendly. The room itself is spacious and has all the essentials needed for a quick overnighter. However, I did find quite a few stains which made me feel a little uneasy. Both the room and the one upstairs were incredibly creaky and I heard every footsteps of theirs as I'm sure they did mine. The shower was adequate but the shower fixture was broken so majority of the time I had to have a one handed shower. Overall, adequate for a simple night stay, however I would definitely check for stains.

Good service

I am writing to raise a formal complaint regarding the disgraceful condition of the room we were given during our recent stay — an experience that was both distressing and unacceptable on every level. After travelling seven hours from Edinburgh to Ipswich, we arrived exhausted and expected at least a clean, comfortable place to rest. Instead, we were met with a filthy, unhygienic room that bore no resemblance whatsoever to the images advertised online. The room we walked into was a total catfish — the photos on your website were entirely misleading, and in reality, the condition was appalling. I have attached images to show the level of filth and neglect we encountered. To add insult to injury, I was charged £20 for an early check-in, despite being just 59 minutes early and the room already being ready. This felt opportunistic, greedy, and deeply unfair, especially considering the shockingly poor state of the room itself. The emotional impact of this stay was devastating. My daughter suffers from germ-related anxiety, and she became completely distraught, experiencing severe panic attacks upon seeing the condition of the room. This was meant to be a special birthday trip, with a concert we had planned for weeks — but instead, she was so upset she asked to sleep at the train station rather than stay in that room. I was in tears, and I felt utterly helpless as everywhere else nearby was fully booked and we were running late for the concert

There was no bedside light (despite there being two bedside tables) and no rubbish bin in the room. The curtains did not close properly. One window had a crack in it and there is no double glazing so the road outside was noisy. It was very hot, but we kept the windows closed to try to reduce the noise (no aircon).The staff were very helpful however (having moved us from a different room as the bathroom light wasn't working in that one).