Wind Creek Southland Casino and Hotel

Okay

The room was clean, beautiful, and better than expected

The hotel was very clean, from the rooms, elevators, and halls. Amber was the woman that checked us in on arrival, and she was extremely pleasant and welcoming. She made a very long day of travel and anxiety about staying at a hotel we had never heard of before all better. A male bell hop walked us from the front door to an elevator and then to the registration desk and over to our elevator and showed us the neat technology and took time showing my young son as well because he thought it was really neat. I hate that I can’t remember his name, but he was also very friendly and welcoming. We checked in around 2300 on 2/6 if that helps. The staff at the desk in the mornings were very different. They were cold and not as friendly. I attempted to ask a question Saturday morning and couldn’t get anyone to acknowledge my presence even though I was the only one standing at the desk. I asked for a receipt on checkout and the woman asked my room number and then didn’t speak another word to me while she printed the receipt and I told her thank you and to have a great day. She just turned away. The pool area was always out of towels, staff was aware and no towels were brought for the entire time we swam (1.5 hours Sunday and 2 hours on Sunday). The hot tub is very dirty. There’s a brown dirty grime around the walls and it wipes off on people and swimsuits. It was the only dirty thing we noticed throughout our entire stay.

Joy was awesome explaining everything to me.

Everything was nice and clean and the service was great… Have to plan to stay again a little longer.

Yes

Very upgraded, impeccably clean and quiet room! Tea, coffee and water was a great plus. Comfortable bed was the best coming late from family gathering. Unfortunately valet was full but parking lot walk isn't bad and easy access.

Spa only! It was 👍