SOLTERRA SEMINYAK Boutique Hotel & Spa Powered by Archipelago

Lovely staff who were very friendly

Nothing really

All the staffs are super friendly and helpful, they make us feel like home. Great size of pool and i like the outdoor showers at this hotel. Lovely.

None!

Pool, staff and room.

Nothing. All was very good.

It was my second time staying at this hotel, and since the first time was quite good, I booked again. What I liked: - Large, warm pool with sun beds in both: the sun and shade - Location: close to everything but away from the business - Staff is very friendly

The bathroom in the room was very bad: - dirty, hairs on the floor up on check in, dirty toilet - the shower has to be replaced. Firstly the shower head doesn't stay in place, it is broken, rusty. Secondly, the water pressure is so poor, it is difficult to wash your hair. - insects. Once I had a shower and hung the towel, a couple of hours later it was full of tiny insects. There were also everywhere on the sink. Dirty aircon full of mould. The rooms must be deeply cleaned and a lot of things need to be upgraded. The food in the restaurant is not great. Upon checkout (it happened the first time as well), I had to wait for staff go check my room in order to leave. This is just ridiculous- I'm not sure why they do this, whether to see if anything was stolen or something? Well, this is not what you expect at a "4 star" hotel. It is super annoying because usually people already have a cab waiting for them and the staff takes their sweet time with this check, so you just have to sit there in heat and wait until they let you go.