Casa San Girolamo Historic flat with cosy Terrace in Lucca's city Centre

The location and the outdoor space(sun terrace).

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Perfect location. Spacious balcony.

Quite a late check in 1700 hrs when you have been up early travelling. Would have cost us an extra 50 euros if we wanted to arrive at 1400hrs! and there was nowhere for us to leave the bags. Would have been nice to have the air conditioning on when we arrived. It was very hot.

It was very spacious and the AC was amazing during the heat wave that was happening. The property was a perfect distance away from the center and the stazione. The host was very kind and generous.

Fabulous location with a beautiful patio area.

Rather winded but stay with me. The host was rude & condescending. One of our party scanned the QR code on the welcome pack and the phone was immediately compromised. No access to travel docs, banking, contacts etc. Running around trying to find someone who spoke English, had the expertise required and was still open at 7pm was very challenging to say the least. It was a fraught few hours as you can imagine. Our calls and texts to the host went ignored for 2 days. He eventually made an appointment to meet with us on our day of departure. The attitude was simply disgraceful. Knowing we were leaving that morning he arrived 30mins late & mid discussion he proceeded to sit back and take a long phone call totally ignoring our presence. He dismissed our contention that the fault was his as it had never happened before. The IT expert who rectified the issue said that a virus has downloaded via the QR code We found his attitude very unprofessional. We believe he was just stringing us out until we were forced to leave due to time constraints. The distress caused by the phone incident was bad enough but his attitude really ruined our visit.