Section L Shimbashi West

Great location and easy going, friendly staff. Enjoyed the complimentary refreshments in the lobby each day also :)

The room size and rooms amenities are great! Size of room makes it okay for 1-2 travelers and more than that will be a squeeze. Amenities is great!

The pillow.... either too soft or too hard... suggest to relook into this as I could not sleep well during my stay for every night due to the pillows.

the drinks and social interaction for "happy hour" Staff were very friendly and outgoing and very helpful. loved the shower duckie :)

some shelf space to unpack clothes besides a hanging rail. Milk in the fridge would be most welcoming :)

The room was sparkling clean. The room layout was charming. The front desk staff were super friendly. Lots of convenience stores and restaurants around. They had a “giving bag” charity initiative that was very thoughtful.

I suppose I didn’t know what to expect when I booked the limited daylight room. Let me be very clear. It’s a NO daylight room. It’s dark and gloomy and I always needed the lights on during the day. The window faces a tall concrete wall with no chance of sky. It has NO view. I booked this room last minute since I suddenly extended my stay in Tokyo. They were running an attractive Black Friday sale and I booked it. I was always curious about this hotel chain as a possible short term residence in Tokyo, so it was a good chance to try it out. It was still pricey though and non refundable. The description of the room just said Limited daylight. The pictures used are the same as the regular rooms. And I looked for more details about the room but didn’t find any. I was on the third floor. I spoke with the front desk about my bad experience and they offered me a solution. They will refund a portion of my stay if I booked another room in their hotel. Sounds great. Only problem is the new room I would book is significantly more expensive than the one I was in. I would be at a major loss. I considered just loosing my booking all together and leave the hotel for the one I was staying at before. But I valued the money I spent over my mental health. A lesson I can’t seem to unlearn. Moral of the story is, don’t trust a Black Friday sale!