Section L Shimbashi West

Clean and well lay out

The room was very comfortable. While relatively small, it was probably quite spacious by Tokyo standards and accommodated our family of five, including three children, very well. The kitchenette was exceptionally well equipped and met all of our family's needs. The shower and bathroom facilities were immaculate, with excellent water pressure. The location was convenient for accessing the metro, and having a 7-Eleven just around the corner was incredibly useful for late-night snacks and essentials. The front desk staff were outstanding—friendly, helpful, and accommodating. They even assisted us with completing the paperwork for our baggage transfer to Kyoto. Overall, we had a wonderful stay and would gladly stay here again.

The rooms may feel somewhat small for travelers accustomed to larger hotel rooms, although this is typical for Tokyo and was not an issue for our family. The hotel was not located directly adjacent to a major station, so some walking was required to access public transportation.

It was a pleasant surprise and very helpful that all the front desk staff spoke English, which made it easy to ask questions, get help, or just get advice. The staff was also always friendly and approachable. We liked that there was free coffee all day, so even if we woke up late, we could still get coffee. Having a washer/dryer in the room was a must for us, and we used it multiple times. We also selected this room for the kitchenette and fitness center, which were very helpful.

One of the beds was very hard, which made sleeping difficult. The couch was also very hard. There were 2 small closets where we could hang clothes, but only 1 small drawer. We had to keep most of our stuff in our luggage and keep it out and accessible, which constantly made the space cluttered.

The room was sparkling clean. The room layout was charming. The front desk staff were super friendly. Lots of convenience stores and restaurants around. They had a “giving bag” charity initiative that was very thoughtful.

I suppose I didn’t know what to expect when I booked the limited daylight room. Let me be very clear. It’s a NO daylight room. It’s dark and gloomy and I always needed the lights on during the day. The window faces a tall concrete wall with no chance of sky. It has NO view. I booked this room last minute since I suddenly extended my stay in Tokyo. They were running an attractive Black Friday sale and I booked it. I was always curious about this hotel chain as a possible short term residence in Tokyo, so it was a good chance to try it out. It was still pricey though and non refundable. The description of the room just said Limited daylight. The pictures used are the same as the regular rooms. And I looked for more details about the room but didn’t find any. I was on the third floor. I spoke with the front desk about my bad experience and they offered me a solution. They will refund a portion of my stay if I booked another room in their hotel. Sounds great. Only problem is the new room I would book is significantly more expensive than the one I was in. I would be at a major loss. I considered just loosing my booking all together and leave the hotel for the one I was staying at before. But I valued the money I spent over my mental health. A lesson I can’t seem to unlearn. Moral of the story is, don’t trust a Black Friday sale!