En-suites Suites - Leeds City Retreat with Kitchenette- LGI Hospital- Free 5G WIFI & Netflix- University - Contractors - Short Stays

It was difficult to get in and booking .com we’re not friendly

The position was good for my needs. The area looked calm and safe. very close to university and quite close to the city center too.

The room that was given to me at first was not cleaned after the previous guest. It was pretty bad to arrive at 11 P.M. and find that mess in the room. The staff was great, they changed my room very quickly. The last two night there was a horrible sound made by the fan of the air changing system in the room. Wind from outside went through the fan, producing this awful sound during the night that didn't make me sleep. They should defenitely fix this problem. Bed was not very comfortable. Room could have been cleaned better, there were some hairs here and there in the bathroom. You won't get a proper bathroom set but just normal shampoo and bodywash container that God knows how many other people have used before you and what can be inside those container. I would recommend to change that into single use soaps or something like that. Good think that there was ironing tools and hairdrier.

I really enjoyed my stay here. The room is clean, spacious, and very comfortable, located in a quiet area which makes it easy to relax and study. It’s also very convenient, being just a short walk from the University of Leeds campus and with good access to shops, cafes, and public transport.

Location

Nothing

The information given is not true - the rooms are not as described . They do not have a private kitchen. The 'kitchenette' is a cheaply made wardrobe with a sink in it and a fridge. There is a hob, but they have all been decommissioned 'on health and safety grounds' . So the owners installed them all and then were told they were unsafe and couldn't be used. So it's an individual room with access to a shared kitchen. When I put this to the owner he admitted this, but still wouldn't accept that the information given was false and misleading. The standard is just not up to being called 'Deluxe' or 'Superior'. There were broken facilities, it wasn't clean or welcoming.Stairs filthy with plaster and mess. When we arrived a 'kitchenette' drawer came apart the moment we touched it. The windows are draughty – the lighting is horrible, bright overhead bulbs 'like a hospital' as my partner put it. On our 2nd night the toilet broke, the cistern constantly running water back into the bowl, making a noise all night and disturbing our sleep. As it was a weekend they claimed they were 'unable to get the parts'. They offered us an alternative room, but with all the problems I asked too for a reduction in price. They refused this. At one point the owner claimed the toilet was still functional so it wasn't urgent or really 'broken'. They offered me a choice between changing room ( absolutely necessary) OR a refund. Under the Consumer Goods Act 2015 if a product or services ( includes hotel accommodation) is not as described, is faulty or not fit for purpose you are entitled to a refund . The Sales of Goods Act covers similar ground and protects guests, even where there's a third party involved .This case meets two of these criteria so some financial compensation should have been offered.