Morawel

Good location close to the seafront and the shops and restaurants

Room wasn't ready for us No bed linen.no ensuite as booked. Cobwebs and mould. No wardrobe No mirror

When I got there I found the b&b but couldn't get in then someone came to show someone there room when I asked I was told I had to go and check in at the four seasons hotel up the road I am disabled so struggled to get there as my crutches were strapped onto my scooter when I checked in I was told that I wasn't in ,

When I got there I found the b&b but couldn't get in then someone came to show someone there room when I asked I was told I had to go and check in at the four seasons hotel up the road I am disabled so struggled to get there as my crutches were strapped onto my scooter when I checked in I was told that I wasn't in the hotel I booked they had put me in a different one round the back and I was on the top floor there were tea making facilities ie kettle tea bags and milk and sugar but no sink or spoon I had to struggle down two flights of stairs just to fill the kettle up from the shower room which was dirty as was the toilets and to be brutally honest the rest of the building was filthy also.my room didn't have any way of hanging any clothes up not even my coat there were plug sockets hanging off the wall and the windows, net curtains and curtains were filthy as was the carpet the bed was just about passable and it took me a long time and effort to get my bag,crash helmet and riding gear up to the room I decided to stay I knew it was a shared toilet and bathroom but I had to struggle down two flights of stairs to use the toilet have a wash clean my teeth and have a shower which I was not told about and I was not told I had to check in at a different hotel when I went to complain the staff were friendly enough and said they would pass the complaint onto the owners.i also asked them about the breakfast I had paid for as there was no eating area in the dump they had put me in I was told I had to come to that hotel for the breakfast.

Beatifull breakfast,friendly staff:)

city center, it is impossible to avoid night noise at night

Nothing

I was treated exceptionally rudely by the manager when I told them that I wasn't happy with the room they offered me in the 4 seasons and not in Morawel which I had booked. I asked for a refund which was refused. I didn't want to stay there after being blatantly lied to by not giving me what I paid for

breakfast was very good, location excellent.

top of the house, narrow stairs, tiny pokey little room. No kettle. One bathroom between about 6 guests.

Upgraded to a family room, breakfast was good. staff friendly.

Attic room, had to keep bending down, but still hit my head a few times.

They accepted my dog which was lovely as not many places too plus being a solo traveller it can be hard work but accepting my dog helped staff very friendly

Room too hot in the evening also my room was by the bathroom so heard people walking bk and for was very annoying having epilepsy lack of sleep can cause a fit also when booking they showed a different picture of the property so when looking was looking for a totally different place

Room was cold and heated

Nothing this time

The deplorable and extreme negative customer service.

We stayed in the main four seasons hotel, it was clean and friendly, good buffet breakfast that was very generous, good coffee, toast with real butter, the staff were friendly and helpful

The mattress on the double bed was appealing,cheap and nasty budget type with no support, so I ended up sleeping on the single bed, although the curtains were blackout curtains there was so much light coming from the courtyard that it was like daylight when the lights were turned out, so needless to say I didn't sleep well.

Bed was comfy and it was clean, staff were very friendly and helpful.

No communication as to where to go to get keys or breakfast. Had to walk to a local hotel to pick them up after being told by another visitor. Also had to go to the other hotel for breakfast. Only one bathroom for 9 bedrooms 2 toilets in total. One was out of order .

Close to the promenade.

The room was very dirty, bedding very dirty, unclean, like it has been not changed for long time. Bathroom dirty. The room smelled very badly. Dusty and unpleasant!

Location and breakfast excellent

When we arrived we couldn’t get in as you had to go to the four seasons hotel to get in which no one told us that before we arrived. Front door left wide open and no staff on the premises ever plus the lock on the front door was broken. Room was very dirty and full of dust enough to write your name on everything, net curtains had all fallen off the window as for the toilet it was certainly not cleaned from the previous guests also food and loads of dirt all over the floor. The only good thing about this place is you had to walk down to the four seasons hotel for your breakfast where the staff and food was amazing.